While the easiest method for cleaning print heads is to use the built in clean/purge function in the software, sometimes print heads are too clogged for this method to work. This is often the case if the print head has been left outside the printer for several weeks. The method described below has even been shown to recover dried up print heads that have been unused for years.
If you would like Primera to perform this procedure for you please contact technical support to arrange this service. Your only cost will be the shipping charges to send us the print heads.