I receive error message “Missing Cartridges” after clicking Print even though I can see toner levels in the Status Monitor. (CX1200)

Article ID: 44575  

Question
I receive error message “Missing Cartridges” after clicking Print even though I can see toner levels in the Status Monitor. (CX1200)

Answer

 

I receive error message “Missing Cartridges” after clicking Print even though I can see toner levels in the Status Monitor. (CX1200)

Delete CX1200Carts_(Ip address).xml and CX1200CartsOld_(Ip address).xml from C:\program data\PTI\PTprint.

If using Windows XP the location is C:\documents and settings\all users\application data\PTI\PTprint.

Please note: Program data and application data are hidden folders.  Enable Show Hidden Files and Folders.


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Views: 5530 Created on: May 24, 2014