Error: Device driver software was not successfully installed -or- Your printer failed to install. (Windows XP - Any Printer)
1. Power on the printer using the power button. This forces the PC to re-recognize the device. (If starting at this step, simply connect USB and power to the printer.)
2. Within a few moments, a found new hardware wizard will appear on your screen. (If it does not appear, unplug both the power and USB from the printer, wait a few seconds and plug them back in.)
3. Choose "No, not this time" when asked to search the web for a driver. (Depending on which XP service pack you have this message may or may not appear.)
![](http://www.primera.com/Kbscreencaps/DeleteDriver/step5.png)
4. Choose "Install from a list or a specific location", click next and continue with step 12.
![](http://www.primera.com/Kbscreencaps/DeleteDriver/Step6b.png)
5. Choose "Don't Search, I will choose the driver to install". Click Next.
![](http://www.primera.com/Kbscreencaps/DeleteDriver/step7.png)
6. If prompted for hardware type, choose "Printer". Click Next. (This screen usually does not appear.)
![](http://www.primera.com/Kbscreencaps/installhardwaretype.png)
7. Click the "Have Disk" button to browse to the driver location. (Do not pick a driver from the Manufacturer - Printers list.)
![](http://www.primera.com/Kbscreencaps/DeleteDriver/step8.png)
8. Click the Browse button.
![](http://www.primera.com/Kbscreencaps/DeleteDriver/step9.png)
9. Browse to the file. If you downloaded the driver from the website and ran the extractor program, the files will be located in a folder at the root of your C-Drive. The folder and file will be named for the specific printer you will be installing. In this example you will be browsing for C:\Documents and Settings\<Username>\Local Settings\Temp\Setup\PostSetup. Once the file has been located, click Open.
![](http://www.primera.com/Kbscreencaps/DeleteDriver/step10a.gif)
10. Verify the location and click OK.
![](http://www.primera.com/Kbscreencaps/DeleteDriver/step11a.png)
11. Click Next.
![](http://www.primera.com/Kbscreencaps/DeleteDriver/step12.png)
12. You will be prompted that the driver is not digitally signed or doesn't pass Windows Logo Testing. Click Continue Anyway.
![](http://www.primera.com/Kbscreencaps/DeleteDriver/step13.png)
13. Files will be copied to the correct location.
![](http://www.primera.com/Kbscreencaps/DeleteDriver/step14.png)
14. Click Finish to complete the installation.
![](http://www.primera.com/Kbscreencaps/DeleteDriver/step15.png)
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