The Primera software program does not start or crashes immediately after starting (Any product or software).

Article ID: 94191  

Question
The Primera software program does not start or crashes immediately after starting. (Any product or software).

Answer

If the Primera software program does not start or crashes immediately after starting, delete the following folders if they exist:

At this location:

C:\Users\<current user>\AppData\Local 

<current user> = The username currently logged into the computer.  

Delete these folders (not all folders will be present):

  • PTI
  • Primera_Technology
  • Primera_Technology,_Inc
  • Primera_Technology_Inc

Attempt to launch the program again.

Applies to PrintHub, PTPublisher, LX Series Status Monitors, PTLab, PTFinish, PTTemplate, and SNAP 


Article Details
Views: 8964 Created on: Dec 29, 2017