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Category: Slide-Cassette Printer
11 Articles
Orange arrow What rights or permissions are required for Primera Printers? Can I print from a user (non-admin) account?

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  To print from a user (non-admin) account, grant the rights below. For any Primera printer follow these steps. 1. Printer Rights. After installing the Printer driver, the administrator must open the Printers Folder, right-click on Primera Printer and click Properties. Click on the Se...
Orange arrow Slides are not feeding from the blue slide cartridge into the printer. (Signature Slide Printer)

5292 views
  There are several possible causes for this issue. A. Cartridge Position. The slide cartridge may not be fully inserted into the printer. Push firmly at the bottom of the slide cartridge to make sure it is completely inserted into the printer. You should hear a definite click. Some slide printers w...
Orange arrow The Primera software program does not start or crashes immediately after starting. (Any product or software).

8006 views
  If the Primera software program does not start or crashes immediately after starting, delete the following folders if they exist: At this location: C:\Users\<current user>\AppData\Local <current user> = The username currently logged into the computer. Delete these folders (not al...
Orange arrow What ribbons are available for the Signature Slide/Cassette Printer? What are the storage and use conditions? What is the shelf life?

7887 views
  What ribbons are available for the Signature Slide/Cassette Printer? What are the storage and use conditions? What is the shelf life? Available Ribbons Part Description Core Chemical Resistance* Firmware Update Required Quality Printer 058103 Standard Color Ribbon - 6pk Gr...
Orange arrow How do I disable User Account Control (UAC) in Windows Vista, Windows 7 or Windows 8?

18884 views
  How do I disable User Account Control (UAC) in Windows Vista, Windows 7 or Windows 8? Windows Vista1. Click the Start (Windows logo) button and navigate to All Programs. Go to Accessories and click Run.2. Type msconfig in the box and click the OK button.3. Go to the Tools tab.4. Scroll down and cl...
Orange arrow My ribbon has broken. How can I fix it? How can I prevent it? (Signature Slide Printer)

6633 views
  My ribbon has broken. How can I fix it? How can I prevent it? (Signature Slide Printer) Ribbon breaks can occur if the heat setting is too high. Decrease the heat setting in the Settings area of PTLab or from the printer driver preferences if you are not printing from PTLab. To repair a ribbon br...
Orange arrow Can the Signature Slide Printer or Signature Cassette Printer be networked?

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  Can the Signature Slide Printer or Signature Cassette Printer be networked? Yes. You can purchase a PTNet Print Server to network your Signature Slide Printer or Signature Cassette Printer (Manual or Robotic). The manual is provided at the link below for your reference. PTNet Manual Part # 078...
Orange arrow How do I show hidden files and folders in Windows 7 or Windows 8?

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  How do I show hidden files and folders in Windows 7 or Windows 8? 1. Click Organize from any Windows explorer window (My Computer).2. Select Folder and Search Options.3. Select View.4. Select Show hidden files, folders and drives.5. Click OK....
Orange arrow Cassette Printer goes through the motions of printing but nothing is actually printed on the cassette. (Signature Cassette Printer)

7114 views
  The print head is getting caught up on the edge of the cassette because it is starting the print too early. This could be because the wrong template is being used or the offsets may need to be adjusted. The result is a blank print. If you look at the ribbon you may see a small line in the ribbon...
Orange arrow Where can I find compliance documentation for Primera products such as MSDS sheets, RoHS compliance information, and Volatility Statements?

4698 views
  Compliance documentation can be found here: https://www.primera.com/compliance-documents...
Orange arrow What information is required to return a product for repair or exchange from an international location?

5041 views
  If you purchased your product from an international reseller, contact that reseller for return procedures. If you purchased your product direct from Primera USA or from a USA reseller contact Primera USA support to request and RMA. If you have already received your RMA follow this guide to fill o...

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