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Message: No Robot Connected -or- Nothing happens when you click "GO" (PTPublisher for Mac)

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Message: No Robot Connected -or- Nothing happens when you click "GO" (PTPublisher for Mac)

Answer

 

Message: No Robot Connected  -or- Nothing happens when you click "GO" (PTPublisher for Mac)

Make sure you have Read/Write permissions to the Hard Drive - PTPJobs folder -OR- to the Hard Drive - Library - Application Support - Primera - PTPJobs folder (PTPublisher 2.0 or above).  This folder is created during installation of PTPublisher.  It may not have proper rights if PTPublisher is being run as a user other than the original user who installed the software.

1. Right Click or Ctrl Click on the folder - choose "Get Info"
2. At the bottom of the list unlock the permissions area by clicking the lock icon. (You will need an admin password for this.)
3. Give Read/Write permissions to the current user.

Repeat this process for all subfolders under the PTPJobs folder! 


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Views: 2674 Created on: May 24, 2014
Date updated: Feb 04, 2016

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