View categorized listing of all common frequently asked questions.
Latest Knowledgebase Articles
Date updated
Orange arrow Error Message: Paper Jam 200.69, 200.72 or 200.75 (CX1200) Feb 22, 2018
1368 views
Orange arrow What are the container and media specifications for the AP550? Feb 20, 2018
901 views
Orange arrow What are the container and media specifications for the AP360/362? Feb 20, 2018
3343 views
Orange arrow What rights or permissions are required for Primera Printers? Can I print from a user (non-admin) account? Feb 12, 2018
3530 views
Orange arrow What does it mean to select verify in the disc burning options of PTPublisher? What does it mean when a disc fails verification or rejects during a normal burn? (PTPublisher) Feb 09, 2018
812 views

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Orange arrow Error: Device driver software was not successfully installed -or- Your printer failed to install. (Windows 7, 8, 10 - Any Printer) 39050
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Orange arrow How do I send my product in for repair? How much is it? Where do I send it? 15141
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Orange arrow No Robot Found (Error message received after opening PTPublisher for PC) 13217
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Orange arrow How do I completely remove / uninstall PTPublisher for Mac from my computer (Mac)? 11553
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Top Rated Knowledgebase Articles
Rating
Orange arrow The CX1200 prints only blank pages if when printing an all black label and eventually displays Paper Jam 250.66 (CX1200).

1900 views
Orange arrow Paper is coming out of the printer too fast. There is not enough time to tape it to the core. (CX1200)

1542 views
Orange arrow Continuous alternating fast flashing lights appear when the unit is powered on. (BravoPro-XRP)

1812 views
Orange arrow When adding a barcode on top of a graphic, the barcode does not appear. It is behind the graphic. (Nice Label SE)

1528 views
Orange arrow How do I Reset the Fuser Counter after Installing a New Fuser? (CX1200)

3530 views