View categorized listing of all common frequently asked questions.
Latest Knowledgebase Articles
Date updated
Orange arrow The Primera software program does not start or crashes immediately after starting (Any product or software). Apr 05, 2019
2020 views
Orange arrow What information is required to return a product for repair or exchange from an international location? Apr 03, 2019
833 views
Orange arrow Arm Picker Error received on unit start up (Bravo 4100 Series, 4200 Series, SE, and SE-3) Mar 18, 2019
106 views
Orange arrow Photos are printing with poor quality or poor color matching, streaks, banding, or missing colors. (IP60) Mar 18, 2019
669 views
Orange arrow What are the container and media specifications for the AP360/362? Mar 15, 2019
5075 views

Popular Knowledgebase Articles
Views
Orange arrow Error: Device driver software was not successfully installed -or- Your printer failed to install. (Windows 7, 8, 10 - Any Printer) 54827
54827 views
Orange arrow Discs are printing with poor quality or missing colors. (4100 Series) 24328
24328 views
Orange arrow How do I send my product in for repair? How much is it? Where do I send it? 21974
21974 views
Orange arrow How do I completely remove and reinstall a Primera printer driver on Mac OSX 10.5 - 10.12? 19711
19711 views
Orange arrow No Robot Found (Error message received after opening PTPublisher for PC) 19644
19644 views

Top Rated Knowledgebase Articles
Rating
Orange arrow How do I turn off the wireless signal on my LX2000?

1238 views
Orange arrow Unable to add printer driver in the Printer Setup Utility (Print Center) on MAC OS 10.x -or- Receive message "Driver not Installed" next to Disc Publisher.

4807 views
Orange arrow How do I Reset the Fuser Counter after Installing a New Fuser? (CX1200)

6182 views
Orange arrow How long do die cutting blades last? (FX1200)

2855 views
Orange arrow Can I operate my Bravo with its cover open?

5232 views