View categorized listing of all common frequently asked questions.
Latest Knowledgebase Articles
Date updated
Orange arrow How do I prepare my unit for shipping to Primera for repair or exchange? Feb 08, 2019
6732 views
Orange arrow Can I apply labels to a tapered container (AP360-AP362) Feb 07, 2019
51 views
Orange arrow Paper Jam Error 250.15 - MP Feeder Door (CX1200) Jan 16, 2019
2696 views
Orange arrow How do I print from my Photo Booth Software to the IP60? Jan 04, 2019
437 views
Orange arrow Printing Direct From Your DSLR (IP60) Jan 04, 2019
217 views

Popular Knowledgebase Articles
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Orange arrow Error: Device driver software was not successfully installed -or- Your printer failed to install. (Windows 7, 8, 10 - Any Printer) 52647
52647 views
Orange arrow Discs are printing with poor quality or missing colors. (4100 Series) 23684
23684 views
Orange arrow How do I send my product in for repair? How much is it? Where do I send it? 21240
21240 views
Orange arrow No Robot Found (Error message received after opening PTPublisher for PC) 18799
18799 views
Orange arrow How do I completely remove and reinstall a Primera printer driver on Mac OSX 10.5 - 10.12? 18516
18516 views

Top Rated Knowledgebase Articles
Rating
Orange arrow Unable to add printer driver in the Printer Setup Utility (Print Center) on MAC OS 10.x -or- Receive message "Driver not Installed" next to Disc Publisher.

4517 views
Orange arrow How do I Reset the Fuser Counter after Installing a New Fuser? (CX1200)

5768 views
Orange arrow Can I operate my Bravo with its cover open?

5058 views
Orange arrow How do I prepare my unit for shipping to Primera for repair or exchange?

6732 views
Orange arrow How to Disable Driver Signature Enforcement in Windows 8.

5665 views