View categorized listing of all common frequently asked questions.
Latest Knowledgebase Articles
Date updated
Orange arrow What information is required to return a product for repair or exchange from an international location? Jul 27, 2018
41 views
Orange arrow Do Primera Bravo Duplicators or LX Series Printers require any regular maintenance? Jul 26, 2018
2282 views
Orange arrow Paper Jam Error 250.15 - MP Feeder Door (CX1200) Jul 06, 2018
2010 views
Orange arrow How do I uninstall and reinstall a printer on Windows 7, 8 10? May 31, 2018
4703 views
Orange arrow Windows 10 Update 1803 causes incompatibility with Bravo Pro Xi Driver May 31, 2018
375 views

Popular Knowledgebase Articles
Views
Orange arrow Error: Device driver software was not successfully installed -or- Your printer failed to install. (Windows 7, 8, 10 - Any Printer) 45783
45783 views
Orange arrow Discs are printing with poor quality or missing colors. (4100 Series) 21570
21570 views
Orange arrow How do I send my product in for repair? How much is it? Where do I send it? 18714
18714 views
Orange arrow No Robot Found (Error message received after opening PTPublisher for PC) 16117
16117 views
Orange arrow How do I completely remove and reinstall a Primera printer driver on Mac OSX 10.5 - 10.12? 14581
14581 views

Top Rated Knowledgebase Articles
Rating
Orange arrow Unable to add printer driver in the Printer Setup Utility (Print Center) on MAC OS 10.x -or- Receive message "Driver not Installed" next to Disc Publisher.

3503 views
Orange arrow How do I Reset the Fuser Counter after Installing a New Fuser? (CX1200)

4587 views
Orange arrow Can I operate my Bravo with its cover open?

4325 views
Orange arrow How to Disable Driver Signature Enforcement in Windows 8.

4605 views
Orange arrow Can I span data over multiple discs so that I can use my duplicator as a back up device? (Windows Only)

2614 views