View categorized listing of all common frequently asked questions.
Latest Knowledgebase Articles
Date updated
Orange arrow Software Error 104 (Burn file is invalid) - PTPublisher - Error appears in job log Oct 25, 2018
3412 views
Orange arrow The CX1200 prints only blank pages if when printing an all black label and eventually displays Paper Jam 250.66 (CX1200). Oct 05, 2018
2746 views
Orange arrow Photos are printing with poor quality or poor color matching, streaks, banding, or missing colors. (IP60) Oct 05, 2018
256 views
Orange arrow Photos are on the top of a stack are a different color than those inside the stack. Sep 20, 2018
210 views
Orange arrow Discs are printing with poor quality or missing colors. (4100 Series) Sep 05, 2018
22856 views

Popular Knowledgebase Articles
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Orange arrow Error: Device driver software was not successfully installed -or- Your printer failed to install. (Windows 7, 8, 10 - Any Printer) 50101
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Orange arrow Discs are printing with poor quality or missing colors. (4100 Series) 22856
22856 views
Orange arrow How do I send my product in for repair? How much is it? Where do I send it? 20460
20460 views
Orange arrow No Robot Found (Error message received after opening PTPublisher for PC) 17765
17765 views
Orange arrow How do I completely remove and reinstall a Primera printer driver on Mac OSX 10.5 - 10.12? 17002
17002 views

Top Rated Knowledgebase Articles
Rating
Orange arrow Unable to add printer driver in the Printer Setup Utility (Print Center) on MAC OS 10.x -or- Receive message "Driver not Installed" next to Disc Publisher.

4122 views
Orange arrow How do I Reset the Fuser Counter after Installing a New Fuser? (CX1200)

5268 views
Orange arrow Can I operate my Bravo with its cover open?

4787 views
Orange arrow How do I prepare my unit for shipping to Primera for repair or exchange?

5992 views
Orange arrow How to Disable Driver Signature Enforcement in Windows 8.

5275 views