View categorized listing of all common frequently asked questions.
Latest Knowledgebase Articles
Date updated
Orange arrow The CX1200 prints only blank pages if when printing an all black label and eventually displays Paper Jam 250.66 (CX1200). Oct 05, 2018
2613 views
Orange arrow Photos are printing with poor quality or poor color matching, streaks, banding, or missing colors. (IP60) Oct 05, 2018
76 views
Orange arrow Photos are on the top of a stack are a different color than those inside the stack. Sep 20, 2018
64 views
Orange arrow Discs are printing with poor quality or missing colors. (4100 Series) Sep 05, 2018
22294 views
Orange arrow What information is required to return a product for repair or exchange from an international location? Aug 22, 2018
264 views

Popular Knowledgebase Articles
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Orange arrow Error: Device driver software was not successfully installed -or- Your printer failed to install. (Windows 7, 8, 10 - Any Printer) 48280
48280 views
Orange arrow Discs are printing with poor quality or missing colors. (4100 Series) 22294
22294 views
Orange arrow How do I send my product in for repair? How much is it? Where do I send it? 19717
19717 views
Orange arrow No Robot Found (Error message received after opening PTPublisher for PC) 16971
16971 views
Orange arrow How do I completely remove and reinstall a Primera printer driver on Mac OSX 10.5 - 10.12? 15759
15759 views

Top Rated Knowledgebase Articles
Rating
Orange arrow Unable to add printer driver in the Printer Setup Utility (Print Center) on MAC OS 10.x -or- Receive message "Driver not Installed" next to Disc Publisher.

3848 views
Orange arrow How do I Reset the Fuser Counter after Installing a New Fuser? (CX1200)

4945 views
Orange arrow Can I operate my Bravo with its cover open?

4589 views
Orange arrow How do I prepare my unit for shipping to Primera for repair or exchange?

5619 views
Orange arrow How to Disable Driver Signature Enforcement in Windows 8.

4963 views