View categorized listing of all common frequently asked questions.
Latest Knowledgebase Articles
Date updated
Orange arrow How do I print from my Photo Booth Software to the IP60? Jul 19, 2019
8329 views
Orange arrow How do I setup the AP550 Applicator? Jun 12, 2019
1869 views
Orange arrow How do I print to the IP60 using 5x7 photo paper with perforation? Jun 04, 2019
1972 views
Orange arrow How fast does my CD/DVD/BDR drive burn CDs, DVDs or Blu-ray? May 28, 2019
14439 views
Orange arrow Printing Direct From Your DSLR (IP60) May 24, 2019
3848 views

Popular Knowledgebase Articles
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Orange arrow Error: Device driver software was not successfully installed -or- Your printer failed to install. (Windows 7, 8, 10 - Any Printer) 79021
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Orange arrow No Robot Found (Error message received after opening PTPublisher for PC) 32730
32730 views
Orange arrow Discs are printing with poor quality or missing colors. (4100 Series) 31935
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Orange arrow How do I send my product in for repair? How much is it? Where do I send it? 30270
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Orange arrow How do I completely remove and reinstall a Primera printer driver on Mac OSX 10.5 - 10.12? 27292
27292 views

Top Rated Knowledgebase Articles
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Orange arrow The arm and cartridges slam into the sides or move in fast jerking motions back and forth. (Bravo/BravoPro/Signature)

5484 views
Orange arrow "The duplicator cover is open. Shut the top cover to continue" Received this error but the cover IS closed.

4151 views
Orange arrow “A robot was found but no drive was found” error when opening PTPublisher on Mac.

10188 views
Orange arrow What is the difference between DVD+R and DVD-R?

8032 views
Orange arrow The arm for my Bravo / Bravo II / Bravo Pro is stuck in the up or down position. It makes a buzzing noise when I power on the unit. (inhouse)

5901 views