Knowledge Base Categories

Trio(10 Articles)
Orange Arrow The Primera Trio software is showing Scan and Copy grayed out/ not available. However, the Print button is available. (Trio PC)
Orange Arrow How do I prepare the Primera Trio for air travel? Should I check or carry on the Trio?
Orange Arrow Lines appear in the saved file of a scanned document (Trio).
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LX900-LX2000(83 Articles)
Orange Arrow LX900 PTStatus Errors: Missing Cartridge, Invalid Cartridge, Offline, Not connected, Missing Print head.
Orange Arrow How do I disable User Account Control (UAC) in Windows Vista, Windows 7 or Windows 8?
Orange Arrow Error: Device driver software was not successfully installed -or- Your printer failed to install. (Windows XP - Any Printer)
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LX400-LX500(81 Articles)
Orange Arrow How do I disable User Account Control (UAC) in Windows Vista, Windows 7 or Windows 8?
Orange Arrow Error: Device driver software was not successfully installed -or- Your printer failed to install. (Windows XP - Any Printer)
Orange Arrow How do I reset my ink cartridge levels?
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LX800-LX810(121 Articles)
Orange Arrow How do I disable User Account Control (UAC) in Windows Vista, Windows 7 or Windows 8?
Orange Arrow Error: Device driver software was not successfully installed -or- Your printer failed to install. (Windows XP - Any Printer)
Orange Arrow How do I reset my ink cartridge levels?
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AP360-AP362-AP550(19 Articles)
Orange Arrow How do I setup my AP360 or AP362 Label Applicator?
Orange Arrow What are the container and media specifications for the AP360/362?
Orange Arrow The AP360 or AP362 is running slower than normal.
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CX1200-FX1200-CX1000-FX1000(71 Articles)
Orange Arrow How do I disable User Account Control (UAC) in Windows Vista, Windows 7 or Windows 8?
Orange Arrow How do I show hidden files and folders in Windows 7 or Windows 8?
Orange Arrow What type of regular maintenance is required for the CX1200?
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Bravo SE - SE-3(143 Articles)
Orange Arrow My Bravo (SE, II, XR, XRP, Pro, Xi-Series, 4100 series) is not picking discs or is dropping discs?
Orange Arrow My image is not printing centered on my discs
Orange Arrow How do I disable User Account Control (UAC) in Windows Vista, Windows 7 or Windows 8?
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Bravo 4100 Series(90 Articles)
Orange Arrow My Bravo (SE, II, XR, XRP, Pro, Xi-Series, 4100 series) is not picking discs or is dropping discs?
Orange Arrow My image is not printing centered on my discs
Orange Arrow How do I disable User Account Control (UAC) in Windows Vista, Windows 7 or Windows 8?
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Bravo Mac(101 Articles)
Orange Arrow My Bravo (SE, II, XR, XRP, Pro, Xi-Series, 4100 series) is not picking discs or is dropping discs?
Orange Arrow The power light is flickering/flashing whenever I try to print or when the unit is first turned on. The printer will not print. (Bravo, Bravo II, Bravo XR, Signature)
Orange Arrow Discs are printing with poor quality, poor color matching, streaks, banding, or missing colors. (Bravo, Bravo II, Signature Only)
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Bravo II or XR(258 Articles)
Orange Arrow My Bravo (SE, II, XR, XRP, Pro, Xi-Series, 4100 series) is not picking discs or is dropping discs?
Orange Arrow My image is not printing centered on my discs
Orange Arrow How do I disable User Account Control (UAC) in Windows Vista, Windows 7 or Windows 8?
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Bravo Pro-XRP-Xi Series(232 Articles)
Orange Arrow My Bravo (SE, II, XR, XRP, Pro, Xi-Series, 4100 series) is not picking discs or is dropping discs?
Orange Arrow My image is not printing centered on my discs
Orange Arrow How do I disable User Account Control (UAC) in Windows Vista, Windows 7 or Windows 8?
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PTBurn SDK(40 Articles)
Orange Arrow How do I disable User Account Control (UAC) in Windows Vista, Windows 7 or Windows 8?
Orange Arrow How do I show hidden files and folders in Windows 7 or Windows 8?
Orange Arrow What is the size capacity of my DVD, Dual Layer DVD or Blu-ray disc?
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PTPublisher for Mac(20 Articles)
Orange Arrow "Filter Failed" message appears in print queue. Printer is not printing (Mac).
Orange Arrow Blu-ray discs are immediately rejecting / failing to burn in PTPublisher Mac.
Orange Arrow PTPublisher stops printing after printing the first disc. Disc is left in the printer tray. Prints multiple copies OK from Disc Cover. (PTPublisher Mac)
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PTPublisher for PC(78 Articles)
Orange Arrow My image is not printing centered on my discs
Orange Arrow How do I disable User Account Control (UAC) in Windows Vista, Windows 7 or Windows 8?
Orange Arrow No Robot Found (Error message received after opening PTPublisher for PC)
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Slide-Cassette Printer(8 Articles)
Orange Arrow How do I disable User Account Control (UAC) in Windows Vista, Windows 7 or Windows 8?
Orange Arrow How do I show hidden files and folders in Windows 7 or Windows 8?
Orange Arrow Cassette Printer goes through the motions of printing but nothing is actually printed on the cassette. (Signature Cassette Printer)
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SureThing(39 Articles)
Orange Arrow My image is not printing centered on my discs
Orange Arrow How do I disable User Account Control (UAC) in Windows Vista, Windows 7 or Windows 8?
Orange Arrow How do I show hidden files and folders in Windows 7 or Windows 8?
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Tutorials(17 Articles)
Orange Arrow Tutorial: An Overview of PrimoDVD 2.1
Orange Arrow Tutorial: PrimoDVD - Global Image Job
Orange Arrow Tutorial: PrimoDVD - Disc to Disc Copy
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PrimoDVD(63 Articles)
Orange Arrow How do I show hidden files and folders in Windows 7 or Windows 8?
Orange Arrow What is the size capacity of my DVD, Dual Layer DVD or Blu-ray disc?
Orange Arrow What is the best way to copy/create a DVD?
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ADL-MAX(9 Articles)
Orange Arrow How do I calibrate the ADL-MAX bins? How do I re-calibrate the Disc Publisher tray and drive(s) to the ADL-MAX?
Orange Arrow When I press the ink cartridge button to load cartridges the printer tray ejects. How do I change cartridges? (ADL-MAX)
Orange Arrow How do I load the ADL-MAX bins?
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Signature IV(41 Articles)
Orange Arrow My image is not printing centered on my discs
Orange Arrow Error: Device driver software was not successfully installed -or- Your printer failed to install. (Windows XP - Any Printer)
Orange Arrow The power light is flickering/flashing whenever I try to print or when the unit is first turned on. The printer will not print. (Bravo, Bravo II, Bravo XR, Signature)
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PTRip(15 Articles)
Orange Arrow How do I change the rip format, quality and location of the audio tracks being ripped into my computer?
Orange Arrow What happens if PTRip doesn't recognize my CD?
Orange Arrow PTRip fails to rip audio CDs into my computer or skips albums.
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Optivault-Retrospect(23 Articles)
Orange Arrow My Bravo (SE, II, XR, XRP, Pro, Xi-Series, 4100 series) is not picking discs or is dropping discs?
Orange Arrow Error: Device driver software was not successfully installed -or- Your printer failed to install. (Windows XP - Any Printer)
Orange Arrow How do I find the Printer Driver Version of my Primera printer?
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Signature Z1(22 Articles)
Orange Arrow How do I find the Printer Driver Version of my Primera printer?
Orange Arrow How do I completely remove a Primera Print Driver? (Windows Vista/XP/7/8)
Orange Arrow The picture or graphic printed on my label is blurry, pixilated or jagged. (Also applies to images or graphics imported into SureThing or NiceLabel)
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Bravo I(124 Articles)
Orange Arrow My Bravo (SE, II, XR, XRP, Pro, Xi-Series, 4100 series) is not picking discs or is dropping discs?
Orange Arrow My image is not printing centered on my discs
Orange Arrow Error: Device driver software was not successfully installed -or- Your printer failed to install. (Windows XP - Any Printer)
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Accent Laminator(18 Articles)
Orange Arrow Error: Device driver software was not successfully installed -or- Your printer failed to install. (Windows XP - Any Printer)
Orange Arrow Primera Europe Technical Support Contact Information
Orange Arrow After each disc that I laminate, the Power light starts flashing. If I open and close the cover, I can laminate another disc but the power light starts flashing again.
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ComposerMAX(65 Articles)
Orange Arrow How do I disable User Account Control (UAC) in Windows Vista, Windows 7 or Windows 8?
Orange Arrow What is the size capacity of my DVD, Dual Layer DVD or Blu-ray disc?
Orange Arrow Can I install CD / DVD / Blu-ray drive(s) in my Disc Publisher?
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Bravo XRn(22 Articles)
Orange Arrow Color matching is off. Colors are not printing the same as they appear on screen or do not match PMS colors. (All Products)
Orange Arrow What is the size capacity of my DVD, Dual Layer DVD or Blu-ray disc?
Orange Arrow The arm and cartridges slam into the sides of the unit or move in fast jerking motions back and forth. (Bravo/BravoPro/Signature)
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Signature Z6(47 Articles)
Orange Arrow My image is not printing centered on my discs
Orange Arrow Error: Device driver software was not successfully installed -or- Your printer failed to install. (Windows XP - Any Printer)
Orange Arrow The power light is flickering/flashing whenever I try to print or when the unit is first turned on. The printer will not print. (Bravo, Bravo II, Bravo XR, Signature)
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Inscripta(20 Articles)
Orange Arrow How do I find the Printer Driver Version of my Primera printer?
Orange Arrow How do I completely remove a Primera Print Driver? (Windows Vista/XP/7/8)
Orange Arrow My Primera Printer is not printing - The printed file appears in the print queue and then disappears after a few moments. (PC Only)
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Discribe(42 Articles)
Orange Arrow What is the size capacity of my DVD, Dual Layer DVD or Blu-ray disc?
Orange Arrow What is the best way to copy/create a DVD?
Orange Arrow How do I completely remove and reinstall a Primera printer driver on Mac OSX 10.4 or earlier?
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ComposerPro or XL(66 Articles)
Orange Arrow How do I disable User Account Control (UAC) in Windows Vista, Windows 7 or Windows 8?
Orange Arrow What is the size capacity of my DVD, Dual Layer DVD or Blu-ray disc?
Orange Arrow Can I install CD / DVD / Blu-ray drive(s) in my Disc Publisher?
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DUP-07(13 Articles)
Orange Arrow Primera Europe Technical Support Contact Information
Orange Arrow What type of CD and DVD discs / media does Primera recommend?
Orange Arrow How fast can the DUP-07 copy a CD or DVD?
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Signature Pro(37 Articles)
Orange Arrow My image is not printing centered on my discs
Orange Arrow Error: Device driver software was not successfully installed -or- Your printer failed to install. (Windows XP - Any Printer)
Orange Arrow The power light is flickering/flashing whenever I try to print or when the unit is first turned on. The printer will not print. (Bravo, Bravo II, Bravo XR, Signature)
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