Knowledge Base Categories

Trio(13 Articles)
	The Primera Trio software is showing Scan and Copy grayed out/ not available. However, the Print button is available. (Trio PC)
	How do I prepare the Primera Trio for air travel? Should I check or carry on the Trio?
	Lines appear in the saved file of a scanned document (Trio).
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IP60(7 Articles)
	Photos are on the top of a stack are a different color than those inside the stack.
	Is the IP60 Compatible with Mac?
	Photos are printing with poor quality or poor color matching, streaks, banding, or missing colors. (IP60)
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LX900-LX910-LX2000(88 Articles)
	LX900 PTStatus Errors: Missing Cartridge, Invalid Cartridge, Offline, Not connected, Missing Print head.
	How do I disable User Account Control (UAC) in Windows Vista, Windows 7 or Windows 8?
	Error: Device driver software was not successfully installed -or- Your printer failed to install. (Windows XP - Any Printer)
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LX400-LX500(84 Articles)
	How do I disable User Account Control (UAC) in Windows Vista, Windows 7 or Windows 8?
	Error: Device driver software was not successfully installed -or- Your printer failed to install. (Windows XP - Any Printer)
	How do I reset my ink cartridge levels?
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LX800-LX810(124 Articles)
	How do I disable User Account Control (UAC) in Windows Vista, Windows 7 or Windows 8?
	Error: Device driver software was not successfully installed -or- Your printer failed to install. (Windows XP - Any Printer)
	How do I reset my ink cartridge levels?
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AP360-AP362-AP550(22 Articles)
	How do I setup my AP360 or AP362 Label Applicator?
	The AP360 or AP362 is running slower than normal.
	The AP360 or AP362 stops during label application.
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CX1200-FX1200-CX1000-FX1000(74 Articles)
	How do I disable User Account Control (UAC) in Windows Vista, Windows 7 or Windows 8?
	How do I show hidden files and folders in Windows 7 or Windows 8?
	What type of regular maintenance is required for the CX1200?
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Bravo SE - SE-3(148 Articles)
	My Bravo (SE, II, XR, XRP, Pro, Xi-Series, 4100 series) is not picking discs or is dropping discs?
	My image is not printing centered on my discs
	How do I disable User Account Control (UAC) in Windows Vista, Windows 7 or Windows 8?
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Bravo 4100 Series(93 Articles)
	My Bravo (SE, II, XR, XRP, Pro, Xi-Series, 4100 series) is not picking discs or is dropping discs?
	My image is not printing centered on my discs
	How do I disable User Account Control (UAC) in Windows Vista, Windows 7 or Windows 8?
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Bravo Mac(101 Articles)
	My Bravo (SE, II, XR, XRP, Pro, Xi-Series, 4100 series) is not picking discs or is dropping discs?
	The power light is flickering/flashing whenever I try to print or when the unit is first turned on. The printer will not print. (Bravo, Bravo II, Bravo XR, Signature)
	Discs are printing with poor quality, poor color matching, streaks, banding, or missing colors. (Bravo, Bravo II, Signature Only)
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Bravo II or XR(262 Articles)
	My Bravo (SE, II, XR, XRP, Pro, Xi-Series, 4100 series) is not picking discs or is dropping discs?
	My image is not printing centered on my discs
	How do I disable User Account Control (UAC) in Windows Vista, Windows 7 or Windows 8?
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Bravo Pro-XRP-Xi Series(236 Articles)
	My Bravo (SE, II, XR, XRP, Pro, Xi-Series, 4100 series) is not picking discs or is dropping discs?
	My image is not printing centered on my discs
	How do I disable User Account Control (UAC) in Windows Vista, Windows 7 or Windows 8?
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PTBurn SDK(40 Articles)
	How do I disable User Account Control (UAC) in Windows Vista, Windows 7 or Windows 8?
	How do I show hidden files and folders in Windows 7 or Windows 8?
	What is the size capacity of my DVD, Dual Layer DVD or Blu-ray disc?
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PTPublisher for Mac(20 Articles)
	"Filter Failed" message appears in print queue. Printer is not printing (Mac).
	Blu-ray discs are immediately rejecting / failing to burn in PTPublisher Mac.
	PTPublisher stops printing after printing the first disc. Disc is left in the printer tray. Prints multiple copies OK from Disc Cover. (PTPublisher Mac)
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PTPublisher for PC(79 Articles)
	My image is not printing centered on my discs
	How do I disable User Account Control (UAC) in Windows Vista, Windows 7 or Windows 8?
	No Robot Found (Error message received after opening PTPublisher for PC)
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Slide-Cassette Printer(11 Articles)
	How do I disable User Account Control (UAC) in Windows Vista, Windows 7 or Windows 8?
	How do I show hidden files and folders in Windows 7 or Windows 8?
	Cassette Printer goes through the motions of printing but nothing is actually printed on the cassette. (Signature Cassette Printer)
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SureThing(39 Articles)
	My image is not printing centered on my discs
	How do I disable User Account Control (UAC) in Windows Vista, Windows 7 or Windows 8?
	How do I show hidden files and folders in Windows 7 or Windows 8?
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Tutorials(17 Articles)
	Tutorial: An Overview of PrimoDVD 2.1
	Tutorial: PrimoDVD - Global Image Job
	Tutorial: PrimoDVD - Disc to Disc Copy
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PrimoDVD(63 Articles)
	How do I show hidden files and folders in Windows 7 or Windows 8?
	What is the size capacity of my DVD, Dual Layer DVD or Blu-ray disc?
	What is the best way to copy/create a DVD?
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ADL-MAX(9 Articles)
	How do I calibrate the ADL-MAX bins? How do I re-calibrate the Disc Publisher tray and drive(s) to the ADL-MAX?
	When I press the ink cartridge button to load cartridges the printer tray ejects. How do I change cartridges? (ADL-MAX)
	How do I load the ADL-MAX bins?
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Signature IV(41 Articles)
	My image is not printing centered on my discs
	Error: Device driver software was not successfully installed -or- Your printer failed to install. (Windows XP - Any Printer)
	The power light is flickering/flashing whenever I try to print or when the unit is first turned on. The printer will not print. (Bravo, Bravo II, Bravo XR, Signature)
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PTRip(15 Articles)
	How do I change the rip format, quality and location of the audio tracks being ripped into my computer?
	What happens if PTRip doesn't recognize my CD?
	PTRip fails to rip audio CDs into my computer or skips albums.
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Optivault-Retrospect(23 Articles)
	My Bravo (SE, II, XR, XRP, Pro, Xi-Series, 4100 series) is not picking discs or is dropping discs?
	Error: Device driver software was not successfully installed -or- Your printer failed to install. (Windows XP - Any Printer)
	How do I find the Printer Driver Version of my Primera printer?
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Signature Z1(22 Articles)
	How do I find the Printer Driver Version of my Primera printer?
	How do I completely remove a Primera Print Driver? (Windows Vista/XP/7/8)
	The picture or graphic printed on my label is blurry, pixilated or jagged. (Also applies to images or graphics imported into SureThing or NiceLabel)
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Bravo I(124 Articles)
	My Bravo (SE, II, XR, XRP, Pro, Xi-Series, 4100 series) is not picking discs or is dropping discs?
	My image is not printing centered on my discs
	Error: Device driver software was not successfully installed -or- Your printer failed to install. (Windows XP - Any Printer)
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Accent Laminator(18 Articles)
	Error: Device driver software was not successfully installed -or- Your printer failed to install. (Windows XP - Any Printer)
	Primera Europe Technical Support Contact Information
	After each disc that I laminate, the Power light starts flashing. If I open and close the cover, I can laminate another disc but the power light starts flashing again.
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ComposerMAX(65 Articles)
	How do I disable User Account Control (UAC) in Windows Vista, Windows 7 or Windows 8?
	What is the size capacity of my DVD, Dual Layer DVD or Blu-ray disc?
	Can I install CD / DVD / Blu-ray drive(s) in my Disc Publisher?
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Bravo XRn(22 Articles)
	Color matching is off. Colors are not printing the same as they appear on screen or do not match PMS colors. (All Products)
	What is the size capacity of my DVD, Dual Layer DVD or Blu-ray disc?
	The arm and cartridges slam into the sides of the unit or move in fast jerking motions back and forth. (Bravo/BravoPro/Signature)
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Signature Z6(47 Articles)
	My image is not printing centered on my discs
	Error: Device driver software was not successfully installed -or- Your printer failed to install. (Windows XP - Any Printer)
	The power light is flickering/flashing whenever I try to print or when the unit is first turned on. The printer will not print. (Bravo, Bravo II, Bravo XR, Signature)
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Inscripta(20 Articles)
	How do I find the Printer Driver Version of my Primera printer?
	How do I completely remove a Primera Print Driver? (Windows Vista/XP/7/8)
	My Primera Printer is not printing - The printed file appears in the print queue and then disappears after a few moments. (PC Only)
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Discribe(42 Articles)
	What is the size capacity of my DVD, Dual Layer DVD or Blu-ray disc?
	What is the best way to copy/create a DVD?
	How do I completely remove and reinstall a Primera printer driver on Mac OSX 10.4 or earlier?
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ComposerPro or XL(66 Articles)
	How do I disable User Account Control (UAC) in Windows Vista, Windows 7 or Windows 8?
	What is the size capacity of my DVD, Dual Layer DVD or Blu-ray disc?
	Can I install CD / DVD / Blu-ray drive(s) in my Disc Publisher?
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DUP-07(13 Articles)
	Primera Europe Technical Support Contact Information
	What type of CD and DVD discs / media does Primera recommend?
	How fast can the DUP-07 copy a CD or DVD?
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Signature Pro(37 Articles)
	My image is not printing centered on my discs
	Error: Device driver software was not successfully installed -or- Your printer failed to install. (Windows XP - Any Printer)
	The power light is flickering/flashing whenever I try to print or when the unit is first turned on. The printer will not print. (Bravo, Bravo II, Bravo XR, Signature)
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