View categorized listing of all common frequently asked questions.
Latest Knowledgebase Articles
Date updated
Orange arrow Photos are on the top of a stack are a different color than those inside the stack. Sep 20, 2018
12 views
Orange arrow Photos are printing with poor quality or poor color matching, streaks, banding, or missing colors. (IP60) Sep 19, 2018
18 views
Orange arrow Discs are printing with poor quality or missing colors. (4100 Series) Sep 05, 2018
22029 views
Orange arrow What information is required to return a product for repair or exchange from an international location? Aug 22, 2018
168 views
Orange arrow Do Primera Bravo Duplicators or LX Series Printers require any regular maintenance? Jul 26, 2018
2403 views

Popular Knowledgebase Articles
Views
Orange arrow Error: Device driver software was not successfully installed -or- Your printer failed to install. (Windows 7, 8, 10 - Any Printer) 47518
47518 views
Orange arrow Discs are printing with poor quality or missing colors. (4100 Series) 22029
22029 views
Orange arrow How do I send my product in for repair? How much is it? Where do I send it? 19326
19326 views
Orange arrow No Robot Found (Error message received after opening PTPublisher for PC) 16682
16682 views
Orange arrow How do I completely remove and reinstall a Primera printer driver on Mac OSX 10.5 - 10.12? 15237
15237 views

Top Rated Knowledgebase Articles
Rating
Orange arrow Unable to add printer driver in the Printer Setup Utility (Print Center) on MAC OS 10.x -or- Receive message "Driver not Installed" next to Disc Publisher.

3708 views
Orange arrow How do I Reset the Fuser Counter after Installing a New Fuser? (CX1200)

4832 views
Orange arrow Can I operate my Bravo with its cover open?

4499 views
Orange arrow How to Disable Driver Signature Enforcement in Windows 8.

4822 views
Orange arrow Can I span data over multiple discs so that I can use my duplicator as a back up device? (Windows Only)

2725 views