View categorized listing of all common frequently asked questions.
Latest Knowledgebase Articles
Date updated
Orange arrow How do I print from my Photo Booth Software to the IP60? Jan 04, 2019
101 views
Orange arrow Printing Direct From Your DSLR (IP60) Jan 04, 2019
39 views
Orange arrow Which ink should I use in my LX910 – Dye or Pigment? Jan 02, 2019
60 views
Orange arrow Software Error 104 (Burn file is invalid) - PTPublisher - Error appears in job log Oct 25, 2018
3541 views
Orange arrow The CX1200 prints only blank pages if when printing an all black label and eventually displays Paper Jam 250.66 (CX1200). Oct 05, 2018
2843 views

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Orange arrow Error: Device driver software was not successfully installed -or- Your printer failed to install. (Windows 7, 8, 10 - Any Printer) 51220
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Orange arrow How do I send my product in for repair? How much is it? Where do I send it? 20807
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Orange arrow No Robot Found (Error message received after opening PTPublisher for PC) 18153
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Orange arrow How do I completely remove and reinstall a Primera printer driver on Mac OSX 10.5 - 10.12? 17690
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Top Rated Knowledgebase Articles
Rating
Orange arrow Unable to add printer driver in the Printer Setup Utility (Print Center) on MAC OS 10.x -or- Receive message "Driver not Installed" next to Disc Publisher.

4302 views
Orange arrow How do I Reset the Fuser Counter after Installing a New Fuser? (CX1200)

5462 views
Orange arrow Can I operate my Bravo with its cover open?

4932 views
Orange arrow How do I prepare my unit for shipping to Primera for repair or exchange?

6196 views
Orange arrow How to Disable Driver Signature Enforcement in Windows 8.

5469 views