All these words:
Any of these words:
-- All Products --
Bravo SE - SE-3
Bravo 4100 Series
Bravo II or XR
Bravo Pro-XRP-Xi Series
PTPublisher for Mac
PTPublisher for PC
- Signature IV
- Signature Z1
- Bravo I
- Accent Laminator
- Bravo XRn
- Signature Z6
- ComposerPro or XL
View categorized listing of all common frequently asked questions.
Latest Knowledgebase Articles
Photos are printing with poor quality or poor color matching, streaks, banding, or missing colors. (IP60)
Mar 18, 2019
What are the container and media specifications for the AP360/362?
Mar 15, 2019
Is the IP60 Compatible with Mac?
Mar 14, 2019
My cartridge is defective. What can I do? (Bravo II, SE, XR, Pro, Xi, XRP, LX800, LX810, LX910, LX400, LX500)
Mar 04, 2019
How do I prepare my unit for shipping to Primera for repair or exchange?
Feb 08, 2019
Popular Knowledgebase Articles
Error: Device driver software was not successfully installed -or- Your printer failed to install. (Windows 7, 8, 10 - Any Printer)
Discs are printing with poor quality or missing colors. (4100 Series)
How do I send my product in for repair? How much is it? Where do I send it?
No Robot Found (Error message received after opening PTPublisher for PC)
How do I completely remove and reinstall a Primera printer driver on Mac OSX 10.5 - 10.12?
Top Rated Knowledgebase Articles
Paper is coming out of the printer too fast. There is not enough time to tape it to the core. (CX1200)
There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. --Error received when upgrading PTPublisher from a previous version.
Continuous alternating fast flashing lights appear when the unit is powered on. (BravoPro-XRP)
When adding a barcode on top of a graphic, the barcode does not appear. It is behind the graphic. (Nice Label SE)
What is the size capacity of my DVD, Dual Layer DVD or Blu-ray disc?
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