View categorized listing of all common frequently asked questions.
Latest Knowledgebase Articles
Date updated
Orange arrow Photos are printing with poor quality or poor color matching, streaks, banding, or missing colors. (IP60) Mar 18, 2019
533 views
Orange arrow What are the container and media specifications for the AP360/362? Mar 15, 2019
4948 views
Orange arrow Is the IP60 Compatible with Mac? Mar 14, 2019
30 views
Orange arrow My cartridge is defective. What can I do? (Bravo II, SE, XR, Pro, Xi, XRP, LX800, LX810, LX910, LX400, LX500) Mar 04, 2019
3229 views
Orange arrow How do I prepare my unit for shipping to Primera for repair or exchange? Feb 08, 2019
6889 views

Popular Knowledgebase Articles
Views
Orange arrow Error: Device driver software was not successfully installed -or- Your printer failed to install. (Windows 7, 8, 10 - Any Printer) 53725
53725 views
Orange arrow Discs are printing with poor quality or missing colors. (4100 Series) 23975
23975 views
Orange arrow How do I send my product in for repair? How much is it? Where do I send it? 21584
21584 views
Orange arrow No Robot Found (Error message received after opening PTPublisher for PC) 19157
19157 views
Orange arrow How do I completely remove and reinstall a Primera printer driver on Mac OSX 10.5 - 10.12? 18966
18966 views

Top Rated Knowledgebase Articles
Rating
Orange arrow Paper is coming out of the printer too fast. There is not enough time to tape it to the core. (CX1200)

2517 views
Orange arrow There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. --Error received when upgrading PTPublisher from a previous version.

3764 views
Orange arrow Continuous alternating fast flashing lights appear when the unit is powered on. (BravoPro-XRP)

3119 views
Orange arrow When adding a barcode on top of a graphic, the barcode does not appear. It is behind the graphic. (Nice Label SE)

2388 views
Orange arrow What is the size capacity of my DVD, Dual Layer DVD or Blu-ray disc?

6025 views