View categorized listing of all common frequently asked questions.
Latest Knowledgebase Articles
Date updated
Orange arrow Error Message: Paper Jam 200.69, 200.72 or 200.75 (CX1200) Feb 22, 2018
1368 views
Orange arrow What are the container and media specifications for the AP550? Feb 20, 2018
901 views
Orange arrow What are the container and media specifications for the AP360/362? Feb 20, 2018
3343 views
Orange arrow What rights or permissions are required for Primera Printers? Can I print from a user (non-admin) account? Feb 12, 2018
3530 views
Orange arrow What does it mean to select verify in the disc burning options of PTPublisher? What does it mean when a disc fails verification or rejects during a normal burn? (PTPublisher) Feb 09, 2018
812 views

Popular Knowledgebase Articles
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Orange arrow Error: Device driver software was not successfully installed -or- Your printer failed to install. (Windows 7, 8, 10 - Any Printer) 39050
39050 views
Orange arrow How do I send my product in for repair? How much is it? Where do I send it? 15141
15141 views
Orange arrow No Robot Found (Error message received after opening PTPublisher for PC) 13217
13217 views
Orange arrow Error: Device driver software was not successfully installed -or- Your printer failed to install. (Windows XP - Any Printer) 12214
12214 views
Orange arrow How do I completely remove / uninstall PTPublisher for Mac from my computer (Mac)? 11553
11553 views

Top Rated Knowledgebase Articles
Rating
Orange arrow The arm and cartridges slam into the sides of the unit or move in fast jerking motions back and forth. (Bravo/BravoPro/Signature)

5963 views
Orange arrow "The duplicator cover is open. Shut the top cover to continue" Received this error but the cover IS closed.

1082 views
Orange arrow What specific rights are required in the Windows registry?

2915 views
Orange arrow “A robot was found but no drive was found” error when opening PTPublisher on Mac.

4583 views
Orange arrow The arm for my Bravo / Bravo II / Bravo Pro is stuck in the up or down position. It makes a buzzing noise when I power on the unit. (inhouse)

2127 views