PTPublisher burns the disc but will not print. It burns the disc, but stops after it puts the disc in the print tray. (PC)
There are several things to check:
1. Paused Printer. Make sure the printer is not paused. Go to Control Panel - Printers. Below the Disc Publisher printer driver it should say paused or ready. If it does not show this information, right click on the printer and one of the items on the list will be Pause or Resume printing. If it says Resume printing, your printer is paused. Click Resume Printing.
2. Local Admin Rights. You must have local administrative rights to the PC running the Bravo. You may be able to print only from SureThing with less than Admin Rights, but you will not be able to print and burn from PTPublisher without Admin Rights. See this article for more information.
3. Print File. The SureThing file that you have associated with your job could be formatted incorrectly in some way. Check for the following problems:
4. Print from SureThing. Try and print the label directly from SureThing. Open the label up in SureThing and try to print from there by going to File – Print. Select the Disc Publisher as the printer and click on Print. If it fails to print from SureThing, please see this article.
5. Driver Installation. Make sure you have the correct print driver installed. Go to Control Panel - Printers. You should see a printer named Disc Publisher II / XR / Pro / XRP / SE / Pro Xi / 4100. This should match the unit that is connected (i.e. Disc Publisher II = Bravo II, etc). If you do not see the driver installed, install it. If it is installed, try updating or reinstalling the driver. The latest drivers and instructions for installing them can be found at this link.
6. Multiple printers. Make sure there is only 1 copy of the specific Disc Publisher you are using listed in Printers under the Control Panel. There could possibly be a “Disc Publisher” and a “Disc Publisher (Copy 1)”. That could cause an issue with the software. Delete one of them so that there is only one Disc Publisher listed in the printers list.
7. Ink Cartridge. Check to make sure that there are no flashing lights on Bravo's control panel. If there is a flashing power light, see this article.
8. Driver folder. Check to make sure there is a Drivers folder located at C:\Documents and Settings\All Users\Application Data\PTI (XP/2000) or C:\Program Data\PTI (Vista/7). If it is not there, please reinstall the printer driver. The printer driver and instructions can be downloaded at this link.