If you think your cartridge or printhead is defective, please contact tech support to arrange for a replacement. Tech support may ask you to perform troubleshooting before sending a replacement cartridge or printhead.
See this article to view the troubleshooting you will be asked to perform. It is possible that the printhead or cartridge is not defective. This article may actually help solve the problem.Notes on Ink or Printhead Replacement
LX900 - The estimated printhead life is approximately 26 black or 32 (of any) color cartridge changes whichever comes first for or LX900.*
LX2000/LX1000 - Estimated printhead life for the LX2000/LX1000 is 53 black cartridges or 65 (of any) color cartridges for LX2000 whichever comes first.*
*This is not a guarantee of printhead life. The printhead could last longer or shorter than this depending on many environmental and use factors. Print Head life is displayed in the status monitor:
To ensure uninterrupted printing capability, purchase a backup printhead now. You can purchase a printhead from our online store:LX900 Replaceable Print Head - Part Number 53470
LX2000/LX1000 Replaceable Print Head and Setup Cartridges - Part Number 53467