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Category: Bravo XRn
22 Articles
Orange arrow The arm and cartridges slam into the sides or move in fast jerking motions back and forth. (Bravo/BravoPro/Signature)

7076 views
  The arm and cartridges slam into the sides or move in fast jerking motions back and forth. The encoder belt may have slipped out of its track in the back of the head carriage unit or may have become unseated from the posts on either side of the unit. The printhead carriage has a sensor behind it...
Orange arrow What is the size capacity of my DVD, Dual Layer DVD or Blu-ray disc?

22414 views
  DVD and Blu-ray manufacturers state capacity in decimal form. However, most computers read capacity in binary. The following table translates stated decimal capacity into actual binary capacity. Single layer capacity Dual/Double layer capacity Stated Capacity (GB) PTPublisher Capa...
Orange arrow How do I prepare my unit for shipping to Primera for repair or exchange?

13556 views
  How do I prepare my unit for shipping to Primera for repair or exchange? The instructions below should be followed for each product before boxing. It is best to use the original box and foam/cardboard supports. If you do not have the box, package the product in a box large enough to leave space ...
Orange arrow How do I send my product in for repair? How much is it? Where do I send it?

33764 views
  Please contact technical support via phone, email or chat before sending your product in for repair. If they determine that the product needs repair, they will send you a Return Material Authorization (RMA) document which includes the RMA number, packing instructions and the shipping address of our...
Orange arrow Why does lowering burn speed produce fewer errors and better quality discs?

7500 views
  Why does lowering burn speed produce fewer errors and better quality discs? Below is an example of an actual test performed to show the advantage of lowering the burn speed. Test 1 - A fifty disc burn at 52x with 700 MB of data produced 3 errors out of fifty. (Average Time per disc 3:18)* ...
Orange arrow The arm and cartridges slam into the sides of the unit or move in fast jerking motions back and forth. (Bravo/BravoPro/Signature)

18854 views
  The arm and cartridges slam into the sides of the unit or move in fast jerking motions back and forth. The encoder belt may have slipped out of its track in the back of the head carriage unit or it may have become unseated from the posts on either side of the unit. The print head carriage has a ...
Orange arrow A print job is stuck in the printer queue. How do I delete it? (Any Printer).

19050 views
  A print job is stuck in the printer queue (Any Printer). Follow these steps. Stop when the job is deleted. On a PC: Method A - Delete Jobs from Print Queue. 1. Open the print queue by clicking on the printer icon in your system tray (lower right corner) or go to Devices and Printers and double ...
Orange arrow Discs are rejected with burn or recording engine errors. I receive software error 101 or burned discs are rejected down the center chute (PTPublisher).

16573 views
  Before troubleshooting a burning problem consider the following questions: When does the burn failure occur? The PTPublisher software can reject the disc as bad at any time during a burn. It is often important to determine when the reject occurs. If it occurs immediately at the beginning of a bu...
Orange arrow The picture or graphic printed on my label is blurry, pixilated or jagged. (Also applies to images or graphics imported into SureThing or NiceLabel)

12056 views
  The picture or graphic printed on my label is blurry, pixilated or jagged. (Also applies to images or graphics imported into SureThing or NiceLabel) The picture or graphic probably does not have a high enough resolution (DPI). Even though a picture or graphic may look fine on the computer screen, ...
Orange arrow PTPublisher burns the disc but will not print. It burns the disc, but stops after it puts the disc in the print tray. (PC)

9765 views
  PTPublisher burns the disc but will not print. It burns the disc, but stops after it puts the disc in the print tray. (PC) There are several things to check: 1. Paused Printer. Make sure the printer is not paused. Go to Control Panel - Printers. Below the Disc Publisher printer driver i...
Orange arrow Color matching is off. Colors are not printing the same as they appear on screen or do not match PMS colors. (All Products)

14240 views
  Color matching is off. Colors are not printing the same as they appear on screen or do not match PMS colors. Inkjet printing on label stock or discs can not be matched to PMS colors. PMS colors are derived from specific paints that are mixed for that specific color. The paint is printed on the pap...
Orange arrow Can I refill my Primera Ink Cartridges?

9090 views
  Primera does NOT support the refilling of its ink cartridges. Refilling the ink cartridges can cause them to leak, thus clogging or even damaging the print head. Also, since refill ink is not formulated specifically for the printer or the Primera media, the print quality and water resistance will ...
Orange arrow Primera Europe Technical Support Contact Information

10794 views
  Primera Europe Technical Support Contact Information Primera Technology EuropeTechnical SupportMainzer Strasse 13165187 WiesbadenGermanyfon +49-(0)611-92777-0fax +49-(0)611-92777-50email: support@primera.eu www.primera.eu...
Orange arrow How do I perform the Robotics Self Test for my Bravo series duplicator?

8160 views
  How do I perform the Robotics Self Test for my Bravo series duplicator? To ensure that everything is working properly, a Self-Test feature is built into your Bravo. In this mode, the Robotic Disc Transporter will go through the motions of picking and placing a disc to ensure proper working ord...
Orange arrow The media is invalid - PTPublisher Error in job log.

5515 views
  The media is invalid - PTPublisher Error in job log. PTPublisher and the recorder drive cannot read the disc information of the media inserted into the drive. In other words, it can't read information about the media including, what brand of media it is, if it is blank, the amount of available sp...

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