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Category: Accent Laminator
18 Articles
How do I find the firmware version of my Primera product? (Mac or PC)
6744 views
How do I find the firmware version of my Primera product?Finding the Firmware Version on a PC. 1. Go to the Start Menu - Choose Printers and Faxes.2. Right Click on the Printer Driver - Choose Printing Preferences.3. Click on Clean/Change Cartridges & Check Ink... as shown below - Choose Prope...
Posted in:
Accent Laminator
,
Bravo I
,
Bravo II or XR
,
Bravo Pro-XRP-Xi Series
,
LX800-LX810
,
Optivault-Retrospect
,
Signature Z6
,
Bravo Mac
How do I send my product in for repair? How much is it? Where do I send it?
32305 views
Please contact technical support via phone, email or chat before sending your product in for repair. If they determine that the product needs repair, they will send you a Return Material Authorization (RMA) document which includes the RMA number, packing instructions and the shipping address of our...
Posted in:
LX900-LX910-LX2000
,
ADL-MAX
,
Accent Laminator
,
AP360-AP362-AP550
,
Bravo I
,
Bravo 4100 Series
,
Bravo II or XR
,
Bravo SE - SE-3
,
Bravo XRn
,
Bravo Pro-XRP-Xi Series
Error: Device driver software was not successfully installed -or- Your printer failed to install. (Windows XP - Any Printer)
26801 views
Error: Device driver software was not successfully installed -or- Your printer failed to install. (Windows XP - Any Printer)1. Power on the printer using the power button. This forces the PC to re-recognize the device. (If starting at this step, simply connect USB and power to the printer.)2. Withi...
Posted in:
LX900-LX910-LX2000
,
Accent Laminator
,
Bravo I
,
Bravo 4100 Series
,
Bravo II or XR
,
Bravo SE - SE-3
,
Bravo Pro-XRP-Xi Series
,
LX400-LX500
,
LX800-LX810
,
Optivault-Retrospect
How do I adjust the tray speed to achieve better lamination for certain types of disc?
5191 views
How do I adjust the tray speed to achieve better lamination for certain types of disc? Adjusting the tray speed is a handy troubleshooting step if your media is not laminating consistently. You can easily adjust the tray speed in one of two ways: Via the Driver. 1. Go to Start - Control P...
Posted in:
Accent Laminator
How do I adjust the tray speed to achieve better lamination for certain types of discs?
4347 views
How do I adjust the tray speed to achieve better lamination for certain types of discs? Adjusting the tray speed is a handy trouble shooting step if your media is not laminating consistently. You can easily adjust the tray speed in one of two ways: Via the Driver. 1. Go to Start - Contro...
Posted in:
Accent Laminator
How do I close the Accent laminator tray?
5006 views
How do I close the Accent laminator tray? Press the release button on the top of the laminator to open the cover. With the cover open, press the laminate button. The tray will retract....
Posted in:
Accent Laminator
After each disc that I laminate, the Power light starts flashing. If I open and close the cover, I can laminate another disc but the power light starts flashing again.
7996 views
After each disc that I laminate, the Power light starts flashing. If I open and close the cover, I can laminate another disc but the power light starts flashing again. There may be a problem with the laminate film or the sensor. Try a new roll of film. If you encounter the same problem, there m...
Posted in:
Accent Laminator
The laminate is not covering the entire disc.
4294 views
The laminate is not covering the entire disc. Heat. Try increasing the heat via the temperature slide bar. Ink. If you are printing discs with heavily saturated dark or black areas you may need to wait several minutes to several hours before laminating depending on the media type. If you laminat...
Posted in:
Accent Laminator
The laminator leaves a jagged ring of unlaminated area around the middle of the disc.
4106 views
The laminator leaves a jagged ring of unlaminated area around the middle of the disc. The Disc Hub Spacer is probably in the down position which is the correct position for discs that are not hub printable. However, there are many different sized hubs available and different definitions for what e...
Posted in:
Accent Laminator
The laminator is laminating with poor quality. What can I do?
4383 views
The laminator is laminating with poor quality. What can I do? Media. The most important factor contributing to poor lamination results is incompatible media. Remember, whether media laminates well has nothing to do with how well it burns or prints. Not all media will laminate well. We recommend A...
Posted in:
Accent Laminator
The silver discs I am using are laminating with bubbles, pits or speckles. What can I do?
4681 views
The silver discs I am using are laminating with bubbles, pits or speckles. What can I do? There are generally two different types of media available. White media is coated with a matte surface and generally laminates best. "Silver" media has a glossy white surface that looks like shiny silver when...
Posted in:
Accent Laminator
Attached Robot Type is unsupported.
4198 views
Attached Robot Type is unsupported. This message is displayed when Retrospect starts if the attached robotic device is not supported by the software. You will receive this message if any product other than an OptiVault is connnected. For example, a Bravo II, BravoPro or Bravo XR will NOT work with...
Posted in:
Accent Laminator
Primera Europe Technical Support Contact Information
9662 views
Primera Europe Technical Support Contact Information Primera Technology EuropeTechnical SupportMainzer Strasse 13165187 WiesbadenGermanyfon +49-(0)611-92777-0fax +49-(0)611-92777-50email: support@primera.eu www.primera.eu...
Posted in:
LX900-LX910-LX2000
,
Accent Laminator
,
AP360-AP362-AP550
,
Bravo I
,
Bravo 4100 Series
,
Bravo II or XR
,
Bravo SE - SE-3
,
Bravo XRn
,
Bravo Pro-XRP-Xi Series
,
ComposerMAX
Error received during printer driver installation - The software you are trying to install for this hardware: Printers has not passed Windows Logo testing to verify its compatibility with Windows XP.
6075 views
Error received during printer driver installation - The software you are trying to install for this hardware: Printers has not passed Windows Logo testing to verify its compatibility with Windows XP. This is expected! You must click Continue Anyway to install the driver. Logo testing is a Microso...
Posted in:
Accent Laminator
,
Bravo I
,
Bravo II or XR
,
Bravo Pro-XRP-Xi Series
,
ComposerMAX
,
Inscripta
,
LX800-LX810
,
Optivault-Retrospect
,
Signature IV
,
Signature Z1
Discs are not laminating completely.
3565 views
Discs are not laminating completely. Update the Accent firmware to 1.32 or higher. http://www.primera.com/firmware_upgrade.html...
Posted in:
Accent Laminator
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