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Category: ComposerPro or XL
66 Articles
Orange arrow Can I span data over multiple discs so that I can use my duplicator as a back up device? (Windows Only)

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  Can I span data over multiple discs so that I can use my duplicator as a back up device? (Windows Only) It is NOT possible to span data over the multiple discs using the Primo DVD software. You can back up data but you will need to determine where to end one set of data and begin another on multip...
Orange arrow What is the difference between DVD+R and DVD-R?

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  What is the difference between DVD+R and DVD-R? The practical difference between +R and -R discs is that some +R discs play on players that -R disc don't play on and vice versa. The technical differences are numerous. The main difference is that DVD+R use ADIP format to write instead of Pre-pits...
Orange arrow Why can't I record a 2-hour video to DVD?

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  Why can't I record a 2-hour video to DVD? The most common reason that your video will not burn to a DVD is because it is too long. When videos are originally created there are many possible bit rates that may be selected by the author. These bit rates affect the size of the video as well as the qu...
Orange arrow What is the size capacity of my DVD, Dual Layer DVD or Blu-ray disc?

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  DVD and Blu-ray manufacturers state capacity in decimal form. However, most computers read capacity in binary. The following table translates stated decimal capacity into actual binary capacity. Single layer capacity Dual/Double layer capacity Stated Capacity (GB) PTPublisher Capa...
Orange arrow How do I send my product in for repair? How much is it? Where do I send it?

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  Please contact technical support via phone, email or chat before sending your product in for repair. If they determine that the product needs repair, they will send you a Return Material Authorization (RMA) document which includes the RMA number, packing instructions and the shipping address of our...
Orange arrow Why does lowering burn speed produce fewer errors and better quality discs?

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  Why does lowering burn speed produce fewer errors and better quality discs? Below is an example of an actual test performed to show the advantage of lowering the burn speed. Test 1 - A fifty disc burn at 52x with 700 MB of data produced 3 errors out of fifty. (Average Time per disc 3:18)* ...
Orange arrow I would like to print a serial number, print date/time, or personalized information on discs - Each disc that is printed will have different information - How do I use SureThing merge fields?

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  I would like to print a serial number, print date/time, or personalized information on discs - Each disc that is printed will have different information - How do I use SureThing merge fields? With the Insert Field function of the SureThing CD Labeler software you can create serialized discs, autom...
Orange arrow What is a PRN file and how do I create one?

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  What is a PRN file and how do I create one? A .prn file is an already-rasterized graphic image. Windows would normally re-raster the image each time it is printed. A .prn file includes not only the bit-by-bit description of the image, but also print driver preference information such as type of in...
Orange arrow The CD/DVD drive will not open when I attempt to open it via the software or the button on the front of the drive.

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  The CD/DVD drive will not open when I attempt to open it via the software or the button on the front of the drive. The drive is probably locked by the software. This is normal during a burn. It locks the drive so that the drive cannot be opened during a burn causing damage to the drive. If commu...
Orange arrow Can I install CD / DVD / Blu-ray drive(s) in my Disc Publisher?

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  Primera does not recommend installing/replacing your own drives. You may void any remaining portion of your warranty (you have a 1 year warranty from the date of original purchase) by opening the case. Primera will not offer warranty support for any product that has drives that were not factory-ins...
Orange arrow My disc publisher is picking two or more discs at the same time.

6491 views
  The Bravo robotic arm is only physically capable of holding one disc at a time. However, there are a few things that would cause discs to stick together. New Media. New media taken directly from its packaging will often stick together. This happens because the printable surface that is applied to ...
Orange arrow How fast does my CD/DVD/BDR drive burn CDs, DVDs or Blu-ray?

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  Table I: Drive Speeds/Specs by Model: Brand Model CD/DVD/DVD-DL/BDRBurn Speed Accepted Media Types Pioneer DVR-104 8x / 2x / na / na CD/ DVD-R 4.7GB Pioneer DVR-105 16x / 4x / na / na CD/ ...
Orange arrow How do I disable User Account Control (UAC) in Windows Vista, Windows 7 or Windows 8?

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  How do I disable User Account Control (UAC) in Windows Vista, Windows 7 or Windows 8? Windows Vista1. Click the Start (Windows logo) button and navigate to All Programs. Go to Accessories and click Run.2. Type msconfig in the box and click the OK button.3. Go to the Tools tab.4. Scroll down and cl...
Orange arrow The disc comes loose and moves around in the printer tray during printing. The printed image on my disc is skewed or squished. While printing I can hear the disc wobbling around.

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  The disc comes loose and moves around in the printer tray during printing. The printed image on my disc is skewed or squished. While printing I can hear the disc wobbling around. As the tray retracts into the printer with the disc in the tray a metal brace moves forward from the back of the prin...
Orange arrow The printer tray does not eject when the Composer arm tries to load a disc.

4516 views
  Make sure the 6 pin din round auxiliary cable is connected from the back of the printer to the back of the Composer....

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