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Category: LX900-LX910-LX2000
88 Articles
Orange arrow How do I disable/enable Interactive Services Dialog Detection messages in Vista / 7 / 8 / 10 ?

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  How do I disable/enable Interactive Services Dialog Detection messages in Windows Vista/7/8/10? To disable/enable Interactive Services Dialog Detection messages in Windows Vista/7/8/10, click on the Start icon and search the word “services”. Click on Services when it comes up, and fi...
Orange arrow When adding a barcode on top of a graphic, the barcode does not appear. It is behind the graphic. (Nice Label SE)

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  When adding a barcode on top of a graphic, the barcode does not appear. It is behind the graphic. (Nice Label SE) 1. Make sure that you add the graphic, text or barcode objects in the order that you want them to appear. In other words, if you add a second object after the first object the second o...
Orange arrow How do I turn off the wireless signal on my LX2000?

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  The LX2000 has Built-in wireless 802.11b/g/n To turn off Wireless, press and hold Resume/Feed & Pause/Unload simultaneously until the Wireless icon in the lower right corner of the display disappears. Press and hold the same two buttons to turn it back on....
Orange arrow How do I prepare my unit for shipping to Primera for repair or exchange?

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  How do I prepare my unit for shipping to Primera for repair or exchange? The instructions below should be followed for each product before boxing. It is best to use the original box and foam/cardboard supports. If you do not have the box, package the product in a box large enough to leave space ...
Orange arrow "Print Head Failed" error message is displayed in the status monitor. (LX2000)

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  Print Head Failed message can be a temporary condition. Follow these instructions: Remove the Print Head. Power off the printer. Wait 1 minute (This is necessary for all internal capacitors to discharge). Clean the copper contacts on the printer and the print head with isopropyl alcohol. Tu...
Orange arrow What rights or permissions are required for Primera Printers? Can I print from a user (non-admin) account?

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  To print from a user (non-admin) account, grant the rights below. For any Primera printer follow these steps. 1. Printer Rights. After installing the Printer driver, the administrator must open the Printers Folder, right-click on Primera Printer and click Properties. Click on the Se...
Orange arrow What is the difference between RGB and CMYK Color environments? What are PMS (Spot) colors?

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  What is the difference between RGB and CMYK Color environments? What are PMS (Spot) colors? “CMYK”, “RGB” Each of these acronyms refers to a method of building colors for different environments. RGB The one that you are perhaps most familiar with (or aware of) is RGB. I...
Orange arrow How do I print to the LX800-810-400-900 from Adobe Acrobat Reader? (PC Only)

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  How do I print to the LX800/LX810/LX400/LX900 from Adobe Acrobat Reader? (PC Only) 1a. Open the image that you would like to print. If there is white space around the label the page size may be too large. See 1b and 1c for further instructions 1b. (optional). Click the Snapshot tool found on the ...
Orange arrow Can I print two different or the same sized labels (front and back) consecutively using an LX Series Label Printer? Can I print multiple pages?

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  Use the following procedure to print two consecutive labels: If you are printing two labels consecutively that are different sizes use the procedures below. If you are printing two labels that do not meet the minimum height requirement of 0.75" you may use the procedure below to combine two of ...
Orange arrow How do I over bleed the printed image so I can ensure the image covers the entire label? (LX800-810-LX400-LX900-LX2000)

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  Overbleeding forces the printer to print beyond the edges of your label to compensate for the printer not accurately placing the images on the label. The printer has a small margin for error (Approximately +/- 0.5mm) when it comes to placing an image on the label. Adjust these settings in the pri...
Orange arrow How do I uninstall / remove the LX2000 driver?

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  To completely remove the driver and all components, follow these instructions: 1. Go to Control Panel - Add/Remove Programs. 2. Uninstall both Primera Color Label Printer 2000 Basic Device Software and SWFWClientx64. See below. 3. During the uninstall process, it will prompt you to disconn...
Orange arrow How to manually clean a clogged print head with an Ultrasonic Jewelry Cleaner. (LX900/Bravo 4100 Series)

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  While the easiest method for cleaning print heads is to use the built in clean/purge function in the software, sometimes print heads are too clogged for this method to work. This is often the case if the print head has been left outside the printer for several weeks. The method described below ha...
Orange arrow How do I send my product in for repair? How much is it? Where do I send it?

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  Please contact technical support via phone, email or chat before sending your product in for repair. If they determine that the product needs repair, they will send you a Return Material Authorization (RMA) document which includes the RMA number, packing instructions and the shipping address of our...
Orange arrow Print Head Jammed error message displayed in PTStatus2000 software (LX2000).

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  This error means that the print head is stuck over the maintenance cap used to seal the cartridge nozzles on the right side of the printer or anywhere along the carrier path. Try these possible solutions: Remove power from the printer. Disconnect USB and Ethernet. Wait 1 minute. If cartridges a...
Orange arrow How to Disable Driver Signature Enforcement in Windows 8.

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  How to Disable Driver Signature Enforcement in Windows 8. From the Metro Start Screen, open Settings (move your mouse to the bottom-right-corner of the screen and wait for the pop-out bar to appear, then click the Gear icon). Click ‘Change PC Settings’. Click ‘General’....

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