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Category: PTBurn SDK
40 Articles
Orange arrow How do I disable/enable Interactive Services Dialog Detection messages in Vista / 7 / 8 / 10 ?

13976 views
  How do I disable/enable Interactive Services Dialog Detection messages in Windows Vista/7/8/10? To disable/enable Interactive Services Dialog Detection messages in Windows Vista/7/8/10, click on the Start icon and search the word “services”. Click on Services when it comes up, and fi...
Orange arrow What is the difference between DVD+R and DVD-R?

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  What is the difference between DVD+R and DVD-R? The practical difference between +R and -R discs is that some +R discs play on players that -R disc don't play on and vice versa. The technical differences are numerous. The main difference is that DVD+R use ADIP format to write instead of Pre-pits...
Orange arrow What is the size capacity of my DVD, Dual Layer DVD or Blu-ray disc?

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  DVD and Blu-ray manufacturers state capacity in decimal form. However, most computers read capacity in binary. The following table translates stated decimal capacity into actual binary capacity. Single layer capacity Dual/Double layer capacity Stated Capacity (GB) PTPublisher Capa...
Orange arrow Why does lowering burn speed produce fewer errors and better quality discs?

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  Why does lowering burn speed produce fewer errors and better quality discs? Below is an example of an actual test performed to show the advantage of lowering the burn speed. Test 1 - A fifty disc burn at 52x with 700 MB of data produced 3 errors out of fifty. (Average Time per disc 3:18)* ...
Orange arrow What specific rights are required in the Windows registry?

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  What specific rights are required in the Windows registry? Check permissions on two folders in the registry. To access the registry, go to Start – Run on Windows XP or click the Start (Windows logo) - All Programs - Accessories - Run on Windows Vista and Windows 7. Type in regedit and cl...
Orange arrow I would like to print a serial number, print date/time, or personalized information on discs - Each disc that is printed will have different information - How do I use SureThing merge fields?

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  I would like to print a serial number, print date/time, or personalized information on discs - Each disc that is printed will have different information - How do I use SureThing merge fields? With the Insert Field function of the SureThing CD Labeler software you can create serialized discs, autom...
Orange arrow The picture or graphic printed on my label is blurry, pixilated or jagged. (Also applies to images or graphics imported into SureThing or NiceLabel)

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  The picture or graphic printed on my label is blurry, pixilated or jagged. (Also applies to images or graphics imported into SureThing or NiceLabel) The picture or graphic probably does not have a high enough resolution (DPI). Even though a picture or graphic may look fine on the computer screen, ...
Orange arrow How do I disable User Account Control (UAC) in Windows Vista, Windows 7 or Windows 8?

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  How do I disable User Account Control (UAC) in Windows Vista, Windows 7 or Windows 8? Windows Vista1. Click the Start (Windows logo) button and navigate to All Programs. Go to Accessories and click Run.2. Type msconfig in the box and click the OK button.3. Go to the Tools tab.4. Scroll down and cl...
Orange arrow How do I disable a drive in Device Manager?

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  How do I disable a drive in Device Manager? This is often necessary when troubleshooting to resolve drive conflicts. 1. Right click on “My Computer” or “Computer” and click on “Manage”. 2. Click on “Device Manager” at the left. 3. Click on &...
Orange arrow Software Error 510 – PTPublisher - Error appears in log

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  Software Error 510 – PTPublisher - Error appears in log If you receive this message, it means Surething CD/DVD Labeler is not installed. Surething is the program used to design labels. Please go to this link and download the latest version of Surething. Contact Primera Technical Sup...
Orange arrow What is the SDK? How can I use it with my Bravo / Bravo II / Bravo Pro / ComposerMAX?

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  What is the SDK? How can I use it with my Bravo / Bravo II / Bravo Pro / ComposerMAX? What is it? Primera’s PTBurn SDK is a Network-capable, text-based, shared-folder burning & printing application. It allows any client application to easily create discs with customized burn data and pr...
Orange arrow I receive error message “No suitable setup has been found for this printer. Would you like to configure it manually?” when printing from Surething –or– PTPublisher burns the disc, but stops once the

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  I receive error message “No suitable setup has been found for this printer. Would you like to configure it manually?” when printing from Surething –or– PTPublisher burns the disc, but stops once the disc is placed in the print tray. (Windows 7 only) This is a one time e...
Orange arrow Audio CDs created with the burner in the unit have static, crackling or popping in the background.

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  Audio CDs created with the burner in the unit have static, crackling or popping in the background. There are several reasons for this. Burn Speed. For CDs created via the audio CD job type in Primo(PC) or Discribe(MAC) we recommend burning at a speed no faster than 4x. This is due to the format o...
Orange arrow The PTBurn Client is not seeing the Server -or- The Server can't see the Client.

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  The PTBurn Client is not seeing the Server -or- The Server can't see the Client. Client finding Server. In order for the Client to "see" the Server you must be able to browse to the Server computer through My Network Places, open the PTBurnJobs folder, write a file to that folder and delete a f...
Orange arrow PTBurn Client takes a long time to find my server. Can I specify the server name manually?

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  PTBurn Client takes a long time to find my server. Can I specify the server name manually? Yes, on some larger networks, it may be more efficient to specify the server manually. Below are the steps to do it: 1. After the installation has completed, start the client software. The searching for ...

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