> Knowledge base> Category: Trio
Category: Trio
13 Articles
Orange arrow What rights or permissions are required for Primera Printers? Can I print from a user (non-admin) account?

4830 views
  To print from a user (non-admin) account, grant the rights below. For any Primera printer follow these steps. 1. Printer Rights. After installing the Printer driver, the administrator must open the Printers Folder, right-click on Primera Printer and click Properties. Click on the Se...
Orange arrow Scanned documents are feeding crooked (Primera Trio).

1828 views
  Scanned documents are feeding crooked (Primera Trio). Make sure you are feeding the documents into the scanner so the right edge is just touching the right side of the scanner slot. Smaller documents and receipts are more susceptible to crooked feeding. It may be necessary to hold your finger ag...
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Orange arrow How do I install the Primera Trio Battery?

2903 views
  Follow the instructions in this guide: Battery Installation Guide...
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Orange arrow The Primera Trio software is showing Scan and Copy grayed out/ not available. However, the Print button is available. (Trio PC)

2384 views
  The Primera Trio software is showing Scan and Copy grayed out/ not available. However, the Print button is available. (Trio PC) Scan and Copy will be grayed out if the scanner driver is not installed or the WIA Service is not running. 1. Check to make sure the Windows Image Acquisition (WIA) se...
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Orange arrow How do I prepare the Primera Trio for air travel? Should I check or carry on the Trio?

2437 views
  How do I prepare the Primera Trio for air travel? Should I check or carry on the Trio? Follow the procedures below when traveling with the Trio. Battery If the battery is installed, the Trio can be packed in checked baggage or packed in carry-on baggage. Spare batteries or batteries not ins...
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Orange arrow Lines appear in the saved file of a scanned document (Trio).

2161 views
  Lines appear in the saved file of a scanned document (Trio). This indicates a small piece of dust or dirt was caught in the scanner during the scan. Try the scan again. It usually goes away because the dirt or dust was on the photo or document itself. It may fall off between scans. If it cons...
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Orange arrow Unable to scan receipts or other thin paper using the Primera Trio.

1469 views
  Unable to scan receipts or other thin paper using the Primera Trio. Try these two suggestions: 1. Before scanning, fold the receipt lengthwise, open it back up almost all the way and then feed it. The crease gives a little extra "structure" to the paper so that it goes through as expected. 2. If...
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Orange arrow The Primera software program does not start or crashes immediately after starting. (Any product or software).

879 views
  If the Primera software program does not start or crashes immediately after starting, delete the following folders if they exist: At this location: C:\Users\<current user>\AppData\Local <current user> = The username currently logged into the computer. Delete these folders (not al...
Orange arrow What information is required to return a product for repair or exchange from an international location?

40 views
  If you purchased your product from an international reseller, contact that reseller for return procedures. If you purchased your product direct from Primera USA or from a USA reseller contact Primera USA support to request and RMA. If you have already received your RMA follow this guide to fill o...
Orange arrow Multiple sheets are feeding through the printer (Trio).

1158 views
  Multiple sheets are feeding through the printer (Trio). Multiple sheets will feed through the printer if too many sheets are inserted or paper is pushed too far into the printer. When loading the printer with paper, do not push the paper into the printer! The paper should set in the tray without...
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Orange arrow Trio does not scan when installed on a Mac. I receive Scanner offline messages in the software. (Trio Mac).

1539 views
  Trio does not scan when installed on a Mac. I receive Scanner offline messages in the software. (Trio Mac). 1. Try logging into the Mac as an Admin User. Not all the rights necessary for the scanner are being granted. 2. The following specific folders/files need admin rights. /Library/Caches/T...
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Orange arrow Where can I find compliance documentation for Primera products such as MSDS sheets, RoHS compliance information, and Volatility Statements?

1922 views
  Compliance documentation can be found here: https://www.primera.com/compliance-documents...
Orange arrow Trio application is not opening or crashes at start up. (Trio)

1149 views
  Delete this folder and then try opening the software again. C:\Users\<username>\AppData\Local\Primera_Technology,_Inc" Windows 7 / 8 / 10 Only!...
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