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Category: Trio
13 Articles
What rights or permissions are required for Primera Printers? Can I print from a user (non-admin) account?
14985 views
To print from a user (non-admin) account, grant the rights below. For any Primera printer follow these steps. 1. Printer Rights. After installing the Printer driver, the administrator must open the Printers Folder, right-click on Primera Printer and click Properties. Click on the Se...
Posted in:
LX900-LX910-LX2000
,
Bravo 4100 Series
,
Bravo II or XR
,
Bravo SE - SE-3
,
Bravo Pro-XRP-Xi Series
,
CX1200-FX1200-CX1000-FX1000
,
LX400-LX500
,
LX800-LX810
,
Slide-Cassette Printer
,
Trio
The Primera software program does not start or crashes immediately after starting. (Any product or software).
9014 views
If the Primera software program does not start or crashes immediately after starting, delete the following folders if they exist: At this location: C:\Users\<current user>\AppData\Local <current user> = The username currently logged into the computer. Delete these folders (not al...
Posted in:
LX900-LX910-LX2000
,
Bravo 4100 Series
,
Bravo II or XR
,
Bravo SE - SE-3
,
Bravo Pro-XRP-Xi Series
,
CX1200-FX1200-CX1000-FX1000
,
LX400-LX500
,
LX800-LX810
,
PTPublisher for PC
,
Slide-Cassette Printer
Scanned documents are feeding crooked (Primera Trio).
5127 views
Scanned documents are feeding crooked (Primera Trio). Make sure you are feeding the documents into the scanner so the right edge is just touching the right side of the scanner slot. Smaller documents and receipts are more susceptible to crooked feeding. It may be necessary to hold your finger ag...
Posted in:
Trio
How do I install the Primera Trio Battery?
9639 views
Follow the instructions in this guide: Battery Installation Guide...
Posted in:
Trio
The Primera Trio software is showing Scan and Copy grayed out/ not available. However, the Print button is available. (Trio PC)
7891 views
The Primera Trio software is showing Scan and Copy grayed out/ not available. However, the Print button is available. (Trio PC) Scan and Copy will be grayed out if the scanner driver is not installed or the WIA Service is not running. 1. Check to make sure the Windows Image Acquisition (WIA) se...
Posted in:
Trio
How do I prepare the Primera Trio for air travel? Should I check or carry on the Trio?
7537 views
How do I prepare the Primera Trio for air travel? Should I check or carry on the Trio? Follow the procedures below when traveling with the Trio. Battery If the battery is installed, the Trio can be packed in checked baggage or packed in carry-on baggage. Spare batteries or batteries not ins...
Posted in:
Trio
Lines appear in the saved file of a scanned document (Trio).
7074 views
Lines appear in the saved file of a scanned document (Trio). This indicates a small piece of dust or dirt was caught in the scanner during the scan. Try the scan again. It usually goes away because the dirt or dust was on the photo or document itself. It may fall off between scans. If it cons...
Posted in:
Trio
Unable to scan receipts or other thin paper using the Primera Trio.
4554 views
Unable to scan receipts or other thin paper using the Primera Trio. Try these two suggestions: 1. Before scanning, fold the receipt lengthwise, open it back up almost all the way and then feed it. The crease gives a little extra "structure" to the paper so that it goes through as expected. 2. If...
Posted in:
Trio
What information is required to return a product for repair or exchange from an international location?
6550 views
If you purchased your product from an international reseller, contact that reseller for return procedures. If you purchased your product direct from Primera USA or from a USA reseller contact Primera USA support to request and RMA. If you have already received your RMA follow this guide to fill o...
Posted in:
LX900-LX910-LX2000
,
AP360-AP362-AP550
,
Bravo 4100 Series
,
Bravo II or XR
,
Bravo SE - SE-3
,
Bravo Pro-XRP-Xi Series
,
CX1200-FX1200-CX1000-FX1000
,
LX400-LX500
,
LX800-LX810
,
Slide-Cassette Printer
Multiple sheets are feeding through the printer (Trio).
4211 views
Multiple sheets are feeding through the printer (Trio). Multiple sheets will feed through the printer if too many sheets are inserted or paper is pushed too far into the printer. When loading the printer with paper, do not push the paper into the printer! The paper should set in the tray without...
Posted in:
Trio
Trio does not scan when installed on a Mac. I receive Scanner offline messages in the software. (Trio Mac).
4627 views
Trio does not scan when installed on a Mac. I receive Scanner offline messages in the software. (Trio Mac). 1. Try logging into the Mac as an Admin User. Not all the rights necessary for the scanner are being granted. 2. The following specific folders/files need admin rights. /Library/Caches/T...
Posted in:
Trio
Where can I find compliance documentation for Primera products such as MSDS sheets, RoHS compliance information, and Volatility Statements?
5369 views
Compliance documentation can be found here: https://www.primera.com/compliance-documents...
Posted in:
LX900-LX910-LX2000
,
AP360-AP362-AP550
,
Bravo 4100 Series
,
Bravo II or XR
,
Bravo SE - SE-3
,
Bravo Pro-XRP-Xi Series
,
CX1200-FX1200-CX1000-FX1000
,
LX400-LX500
,
LX800-LX810
,
Slide-Cassette Printer
Trio application is not opening or crashes at start up. (Trio)
4680 views
Delete this folder and then try opening the software again. C:\Users\<username>\AppData\Local\Primera_Technology,_Inc" Windows 7 / 8 / 10 Only!...
Posted in:
Trio
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