> Knowledge base> Category: CX1200-FX1200-CX1000-FX1000
Category: CX1200-FX1200-CX1000-FX1000
74 Articles
Orange arrow How do I Reset the Fuser Counter after Installing a New Fuser? (CX1200)

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  How do I Reset the Fuser Counter after Installing a New Fuser? (CX1200)The printer keeps a fuser page counter because as the fuser ages the rubber fusing roller gets softer. This allows it to emanate more heat. To maintain even fuser temperature the printer automatically compensates for this by gra...
Orange arrow How to Disable Driver Signature Enforcement in Windows 8.

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  How to Disable Driver Signature Enforcement in Windows 8. From the Metro Start Screen, open Settings (move your mouse to the bottom-right-corner of the screen and wait for the pop-out bar to appear, then click the Gear icon). Click ‘Change PC Settings’. Click ‘General’....
Orange arrow The printer skips one page between every print. (CX1000)

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  The printer skips one page between every print. (CX1000) The CX1000 is printing the image too long. It stops printing too late for it to see the next black mark so it has to skip one. 1. Try a stretch calibration. See this article. 2. The Black Mark Repeat Length could be set wrong. Check th...
Orange arrow Paper is coming out of the printer too fast. There is not enough time to tape it to the core. (CX1200)

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  Paper is coming out of the printer too fast. There is not enough time to tape it to the core. (CX1200) Make sure the paper type is set to Labels or Custom Type 5. Changing the paper type only affects the speeds of the paper as it travels through the printer. It will not affect quality. No matt...
Orange arrow What rights or permissions are required for Primera Printers? Can I print from a user (non-admin) account?

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  To print from a user (non-admin) account, grant the rights below. For any Primera printer follow these steps. 1. Printer Rights. After installing the Printer driver, the administrator must open the Printers Folder, right-click on Primera Printer and click Properties. Click on the Se...
Orange arrow Paper Jam Error 250.15 MP Feeder Door (CX1200)

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  Paper Jam Error 250.15 MP Feeder Door (CX1200) A. This error indicates a paper jam at the MP Feeder Door. Please clean the following parts on the door with isopropyl alcohol and a lint free cloth. (See picture below) Feed Roller Friction Buckler (rubber strip under feed roller) Green Paper ...
Orange arrow The CX1200 prints only blank pages if when printing an all black label and eventually displays Paper Jam 250.66(CX1200).

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  1. Make Sure the PreDiecut check box in the Status Monitor is NOT checked if you have a CX1200. 2. If the printer receives only black printing data it will not work for more than one page. Make sure "Print in Black in White" is NOT checked in the printer driver settings (setup button in PTPrint ...
Orange arrow How do I setup perforated cut lines for my FX1200?

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  Important Note: Follow the instructions in section 4.1 of the FX1200 manual to create your cut line. To add perforations to that file follow these instructions which are specifically made for Illustrator. 1. Create individual line segments for each perforation in the artwork. (You cannot use a...
Orange arrow What type of regular maintenance is required for the CX1200?

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  What type of regular maintenance is required for the CX1200? Almost all of the maintenance that would be required to keep the CX1200 running smoothly could also be accomplished simply by replacing the components that touch the paper. In other words, simply replace the ITU and or Fuser. However, i...
Orange arrow How do I gather logging information (Tech Support Report) for Primera Tech Support? (CX1200/CX1000/FX1200)

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  How do I gather logging information (Tech Support Report) for Primera Tech Support? (CX1200/CX1000/FX1200) To create a tech support report, follow these instructions: CX1200/CX1000 1. Open the Status Monitor by going to Start - All Programs - PTPrint - Status Monitor or by clicking the shortcu...
Orange arrow The printed output is longer or stretched so that the size does not match the size of the file on screen. This can cause cuts to be offset. (CX1200)

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  The printed output is longer or stretched so that the size does not match the size of the file on screen. This can cause cuts to be offset. (CX1200) If printed output is longer or stretched so that the size does not match the size of the file on screen, cuts can be offset. The cut offset may only...
Orange arrow Toner is flaking/rubbing off the media. Toner is not fusing/adhering to the media. Toner is coming off the label.

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  Certain types of media can exhibit poor toner fusion immediately or after 100 feet of printing. In some cases you can fix this by increasing fuser temperature. Fuser temperature can be increased a total of 27 F degrees (15 C) from 338 F (170 C) to 365 F (180 C) by changing the following settings ...
Orange arrow How do I uninstall and reinstall a printer on Windows 7, 8 10?

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  Please follow the instructions below. 1. Browse to the Start button - Devices and Printers or search for "Devices and Printers". 2. Make sure there are no documents in the print queue. 3. Right click on the printer and click on 'Remove Device'. 4. Click on Yes to confirm rem...
Orange arrow CX1200 displays Paper Jam Error 200.28 in A,B,D - or 202.30 in D, K, L.

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  200.28 A, B, D = Input sensor tripped. Focus on the left side of the printer. 202.30 D, K, L = Output (fuser) sensor tripped. Focus on the right side of the printer. There are many different paper sensors in the CX1200. Either of these errors means one of the sensors is tripped. The first step fo...
Orange arrow How do I reset to factory defaults on the CX1200 printer?

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  How do I reset to factory defaults on the CX1200 printer? WARNING! Do not reset factory defaults unless directed to do so by Primera Tech Support. 1. To reset factory defaults you must first access the hidden Configuration Menu. Follow these steps to access this menu: Once you are in this menu...

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