> Knowledge base> Category: AP360-AP362-AP550
Category: AP360-AP362-AP550
20 Articles
Orange arrow The AP360 or AP362 is running slower than normal.

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  The AP360/362 includes a half-speed mode that generates more power from the motors for wider label stock. To activate this mode, hold down the Foot Switch while switching on the unit. The AP362 will remain in this mode until it is deactivated. To deactivate this mode, hold down the Foot Switch agai...
Orange arrow How do I prepare my unit for shipping to Primera for repair or exchange?

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  How do I prepare my unit for shipping to Primera for repair or exchange? The instructions below should be followed for each product before boxing. It is best to use the original box and foam/cardboard supports. If you do not have the box, package the product in a box large enough to leave space ...
Orange arrow What are the container and media specifications for the AP360/362?

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  Container Width (Height when standing): 1” to 9.4” (25.4mm to 238mm) Container Diameter: 0.6” to 6.7” (15mm to 170mm) Container Shape: Cylindrical and many tapered Supply Roll Diameter: Up to 8” (203mm) Media Liner Width: 1” to 8.375&r...
Orange arrow How can I apply a label starting at a specific point on the container? (AP362 ONLY!)

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  How can I apply a label starting at a specific point on the container? (AP362 ONLY!) On units with serial numbers greater than 2091000131 you can change the mode of the container roller using the instructions below. Set the Mode of the Container Roller Motor: By default the container rollers con...
Orange arrow How do I send my product in for repair? How much is it? Where do I send it?

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  Please contact technical support via phone, email or chat before sending your product in for repair. If they determine that the product needs repair, they will send you a Return Material Authorization (RMA) document which includes the RMA number, packing instructions and the shipping address of our...
Orange arrow The AP360 or AP362 stops during label application.

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  This is caused by the label bouncing during the application process. If the label bounces up it causes the sensor to move back to its home position at the peel edge. If the sensor moves, the AP362 thinks the label has been applied and stops. Try the following: 1. Push down lightly on the contai...
Orange arrow How should label stock rolls be wound (Copy Position) to work with the AP360/362/550 Applicator or LX Series Printer?

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  Labels must be "wound out" for all Primera Printers and Applicators! Orientation depends on the type of container you are using. Click the link below to see acceptable Copy Positions. Chart showing acceptable Copy Positions for Primera Printers and Applicators For the AP362/360: mos...
Orange arrow My AP360 does not power on. What can I do?

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  My AP360 does not power on. What can I do? Switch on the unit and wait 30 seconds – Now press the foot switch to apply a label. If it doesn’t work toggle the switch the other way and wait 30 more seconds. Now press the foot switch again to apply a label. The AP360 has no LED lig...
Orange arrow Label edges fold over or catch on the sensor as they are applied to the container.

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  Label edges fold over or catch on the sensor as they are applied to the container. 1. Over time adhesive from the labels can build up on the sensor flag just above the container rollers. Periodically clean the top of the sensor with a q-tip and alcohol. 2. Make sure the sensor is positioned in t...
Orange arrow The platform does not move during application - and/or -The applicator skips several labels between applications. (AP550)

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  The platform does not move during application - and/or -The applicator skips several labels between applications. (AP550) To fix, calibrate the stock with ONLY the LINER going through the sensor area. The problem occurs if the calibration is done with the labels still attached to the liner. Rem...
Orange arrow Labels are applied to the container crooked.

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  Labels are applied to the container crooked. 1. Check for container taper. Some containers such as wine bottles may have a slight taper that will cause the label to be applied crooked. You may be able to apply your label straight if you angle the container idler roller to correspond with the ang...
Orange arrow Where can I find compliance documentation for Primera products such as MSDS sheets, RoHS compliance information, and Volatility Statements?

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  Compliance documentation can be found here: https://www.primera.com/compliance-documents...
Orange arrow How do I setup my AP360 or AP362 Label Applicator?

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  Follow the instructions in this setup video. AP360 - AP362 Setup Video...
Orange arrow What are the container and media specifications for the AP550?

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  Detailed container and media specifications can be found in the AP550 manual (Section 5, page 20). A summary diagram is below: Gap between Labels: Recommended: 1/8" - 1/4" ( 3.175 mm - 6.3500 mm ) Liner Thickness: 2 mil - 10mil (smoothness will affect feeding - a liner that is too...
Orange arrow Labels are applied to the container crooked.

2071 views
  Labels are applied to the container crooked. 1. Check for container taper. Some containers such as wine bottles may have a slight taper that will cause the label to be applied crooked. You may be able to apply your label straight if you angle the container idler roller to correspond with the ang...

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