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Category: LX900-LX2000
85 Articles
Orange arrow How to Disable Driver Signature Enforcement in Windows 8.

4187 views
  How to Disable Driver Signature Enforcement in Windows 8. From the Metro Start Screen, open Settings (move your mouse to the bottom-right-corner of the screen and wait for the pop-out bar to appear, then click the Gear icon). Click ‘Change PC Settings’. Click ‘General’....
Orange arrow How do I correctly load the label stock to avoid feeding and printed image offset problems?

2455 views
  Article # 207934 - How do I correctly load the label stock to avoid feeding and printed image offset problems? Incorrect loading of the label stock is the number one reason for horizontally or vertically offset images and a variety of other feeding problems. Below is a top view of the printer with...
Orange arrow When adding a barcode on top of a graphic, the barcode does not appear. It is behind the graphic. (Nice Label SE)

1794 views
  When adding a barcode on top of a graphic, the barcode does not appear. It is behind the graphic. (Nice Label SE) 1. Make sure that you add the graphic, text or barcode objects in the order that you want them to appear. In other words, if you add a second object after the first object the second o...
Orange arrow How do I turn off the wireless signal on my LX2000?

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  The LX2000 has Built-in wireless 802.11b/g/n To turn off Wireless, press and hold Resume/Feed & Pause/Unload simultaneously until the Wireless icon in the lower right corner of the display disappears. Press and hold the same two buttons to turn it back on....
Posted in: LX900-LX2000

Orange arrow What rights or permissions are required for Primera Printers? Can I print from a user (non-admin) account?

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  To print from a user (non-admin) account, grant the rights below. For any Primera printer follow these steps. 1. Printer Rights. After installing the Printer driver, the administrator must open the Printers Folder, right-click on Primera Printer and click Properties. Click on the Se...
Orange arrow How can I print circular or round labels using the LX Series Printers?

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  How can I print circular or round labels using the LX Series Printers? Circular, nonstandard label shapes or multiple labels across will require precise adjustment of the label sensor. If you are using circular or other non rectangular die-cut labels make sure the sensor is set to the very top of ...
Orange arrow What is the difference between RGB and CMYK Color environments? What are PMS (Spot) colors?

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  What is the difference between RGB and CMYK Color environments? What are PMS (Spot) colors? “CMYK”, “RGB” Each of these acronyms refers to a method of building colors for different environments. RGB The one that you are perhaps most familiar with (or aware of) is RGB. I...
Orange arrow How do I print to the LX800-810-400-900 from Adobe Acrobat Reader? (PC Only)

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  How do I print to the LX800/LX810/LX400/LX900 from Adobe Acrobat Reader? (PC Only) 1a. Open the image that you would like to print. If there is white space around the label the page size may be too large. See 1b and 1c for further instructions 1b. (optional). Click the Snapshot tool found on the ...
Orange arrow Print Head Jammed error message displayed in PTStatus2000 software (LX2000).

3225 views
  This error means that the print head is stuck over the maintenance cap used to seal the cartridge nozzles on the right side of the printer or anywhere along the carrier path. Try these possible solutions: Remove power from the printer. Disconnect USB and Ethernet. Wait 1 minute. If cartridges a...
Posted in: LX900-LX2000

Orange arrow Print Quality Guide for the Primera LX2000 Color Label Printer.

5173 views
  Print quality, cartridge settings and saturation are controlled by two settings in the driver. Saturation/Ink and Quality. You can access the driver settings before you print from any application by clicking the preferences/properties button or you can change the settings in Devices and Printers. ...
Posted in: LX900-LX2000

Orange arrow How do I over bleed the printed image so I can ensure the image covers the entire label? (LX800-810-LX400-LX900-LX2000)

5301 views
  Overbleeding forces the printer to print beyond the edges of your label to compensate for the printer not accurately placing the images on the label. The printer has a small margin for error (Approximately +/- 0.5mm) when it comes to placing an image on the label. Adjust these settings in the pri...
Orange arrow Can I print two different or the same sized labels (front and back) consecutively using an LX Series Label Printer? Can I print multiple pages?

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  Use the following procedure to print two consecutive labels: If you are printing two labels consecutively that are different sizes use the procedures below. If you are printing two labels that do not meet the minimum height requirement of 0.75" you may use the procedure below to combine two of ...
Orange arrow How do I uninstall / remove the LX2000 driver?

1563 views
  To completely remove the driver and all components, follow these instructions: 1. Go to Control Panel - Add/Remove Programs. 2. Uninstall both Primera Color Label Printer 2000 Basic Device Software and SWFWClientx64. See below. 3. During the uninstall process, it will prompt you to disconn...
Posted in: LX900-LX2000

Orange arrow How do I send my product in for repair? How much is it? Where do I send it?

17381 views
  Please contact technical support via phone, email or chat before sending your product in for repair. If they determine that the product needs repair, they will send you a Return Material Authorization (RMA) document which includes the RMA number, packing instructions and the shipping address of our...
Orange arrow How do I completely remove and reinstall a Primera printer driver on Mac OSX 10.5 - 10.12

12718 views
  1. Unplug the USB cable from the back of your unit. 2. Go to Apple - System Preferences - Print & Fax. 3. Select your printer listed on the left pane of the window and click the minus (-) button. 4. Delete the files/folders from the following from the HD. To find this folder, Se...

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