> Knowledge base> Category: Bravo SE - SE-3
Category: Bravo SE - SE-3
145 Articles
Orange arrow “A robot was found but no drive was found” error when opening PTPublisher on Mac.

4582 views
  “A robot was found but no drive was found” error when opening PTPublisher on Mac. Typically, this means the drive in the Bravo is not being recognized by the Mac. Go to Apple – About this Mac – More Info – Hardware - Disc Burning. You should see an extra CD...
Orange arrow The arm and cartridges slam into the sides of the unit or move in fast jerking motions back and forth. (Bravo/BravoPro/Signature)

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  The arm and cartridges slam into the sides of the unit or move in fast jerking motions back and forth. The encoder belt may have slipped out of its track in the back of the head carriage unit or it may have become unseated from the posts on either side of the unit. The print head carriage has a ...
Orange arrow How to Disable Driver Signature Enforcement in Windows 8.

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  How to Disable Driver Signature Enforcement in Windows 8. From the Metro Start Screen, open Settings (move your mouse to the bottom-right-corner of the screen and wait for the pop-out bar to appear, then click the Gear icon). Click ‘Change PC Settings’. Click ‘General’....
Orange arrow What specific rights are required in the Windows registry?

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  What specific rights are required in the Windows registry? Check permissions on two folders in the registry. To access the registry, go to Start – Run on Windows XP or click the Start (Windows logo) - All Programs - Accessories - Run on Windows Vista and Windows 7. Type in regedit and cl...
Orange arrow Unable to change the inner diameter or outer margin of the printed disc. (PTPublisher Mac)

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  Unable to change the inner diameter or outer margin of the printed disc. (PTPublisher Mac) 1. Make sure the image you are printing does not already have the inner diameter or outer margin built into the image. Some designers add the cropped inner circle and outer margin into the design using thei...
Orange arrow I receive the error when printing from PTPublisher 'No compatible devices found, would you like to print on plain paper?' (PTPublisher)

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  I receive the error when printing from PTPublisher 'No compatible devices found, would you like to print on plain paper?' (PTPublisher) There are three possible reasons this error occurs: 1. More than one version of SureThing is installed on the computer. Check to make sure only one version o...
Orange arrow How do I download and use the PT Calibration Utility?

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  How do I download and use the PT Calibration Utility? If you are having picking or dropping problems please check this article first or check with tech support since these problems can sometimes be caused by things other than a miscalibrated unit. PT Calibration Utility version 1.4.2 ...
Orange arrow Discs are rejected with burn or recording engine errors. I receive software error 101 or burned discs are rejected down the center chute (PTPublisher).

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  Before troubleshooting a burning problem consider the following questions: When does the burn failure occur? The PTPublisher software can reject the disc as bad at any time during a burn. It is often important to determine when the reject occurs. If it occurs immediately at the beginning of a bu...
Orange arrow How do I send my product in for repair? How much is it? Where do I send it?

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  Please contact technical support via phone, email or chat before sending your product in for repair. If they determine that the product needs repair, they will send you a Return Material Authorization (RMA) document which includes the RMA number, packing instructions and the shipping address of our...
Orange arrow My cartridge is drying out, printing with missing colors or printing with poor quality. How do I clean my cartridge? (LX500, Bravo SE-3, Bravo 4200 Series)

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  A. Update Firmware. Update to the latest firmware version. You can update firmware within PTPublisher or the Status Monitor. B. Clean the Cartridge. If the cartridge has not been used for some time it is possible that the inkjet nozzles may dry out. Remove the cartridge from the printer an...
Orange arrow How do I completely remove and reinstall a Primera printer driver on Mac OSX 10.5 - 10.12

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  1. Unplug the USB cable from the back of your unit. 2. Go to Apple - System Preferences - Print & Fax. 3. Select your printer listed on the left pane of the window and click the minus (-) button. 4. Delete the files/folders from the following from the HD. To find this folder, Se...
Orange arrow Why does lowering burn speed produce fewer errors and better quality discs?

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  Why does lowering burn speed produce fewer errors and better quality discs? Below is an example of an actual test performed to show the advantage of lowering the burn speed. Test 1 - A fifty disc burn at 52x with 700 MB of data produced 3 errors out of fifty. (Average Time per disc 3:18)* ...
Orange arrow My image is not printing centered on my discs

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  My image is not printing centered on my discs This may be due to: 1. Ink on the Print Tray. Clean any excess ink that has accumulated on the printer tray with rubbing alcohol and a paper towel. Ink can cause the disc to stick on the tray and NOT slide into the correct position for printing. This ...
Orange arrow My Bravo (SE, II, XR, XRP, Pro, Xi-Series, 4100 series) is not picking discs or is dropping discs?

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  My Bravo (SE, II, XR, XRP, Pro, Xi-Series, 4100 Series) is not picking discs or is dropping discs? Where and How is it failing? First determine exactly where and how the robot is failing to pick. To do this, operate the unit with the cover open. You will need to trick the lid sensor into believin...
Orange arrow Software Error 114 - PTPublisher - Error appears in job log.

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  Software Error 114 - PTPublisher - Error appears in job log. When this error appears it means the disc was rejected because it is unreadable. An unreadable disc could be a bad blank disc, an already burned disc or it could mean that another program is attempting to spin up the blank disc. If a...

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