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Category: Bravo SE - SE-3
148 Articles
What is the size capacity of my DVD, Dual Layer DVD or Blu-ray disc?
7942 views
DVD and Blu-ray manufacturers state capacity in decimal form. However, most computers read capacity in binary. The following table translates stated decimal capacity into actual binary capacity. Single layer capacity Dual/Double layer capacity Stated Capacity (GB) PTPublisher Capa...
Posted in:
Bravo I
,
Bravo 4100 Series
,
Bravo II or XR
,
Bravo SE - SE-3
,
Bravo XRn
,
Bravo Pro-XRP-Xi Series
,
ComposerMAX
,
ComposerPro or XL
,
Discribe
,
PrimoDVD
“A robot was found but no drive was found” error when opening PTPublisher on Mac.
7975 views
“A robot was found but no drive was found” error when opening PTPublisher on Mac. Typically, this means the drive in the Bravo is not being recognized by the Mac. Go to Apple – About this Mac – More Info – Hardware - Disc Burning. You should see an extra CD...
Posted in:
Bravo 4100 Series
,
Bravo II or XR
,
Bravo SE - SE-3
,
Bravo Pro-XRP-Xi Series
,
PTPublisher for Mac
How to Disable Driver Signature Enforcement in Windows 8.
7224 views
How to Disable Driver Signature Enforcement in Windows 8. From the Metro Start Screen, open Settings (move your mouse to the bottom-right-corner of the screen and wait for the pop-out bar to appear, then click the Gear icon). Click ‘Change PC Settings’. Click ‘General’....
Posted in:
LX900-LX910-LX2000
,
Bravo 4100 Series
,
Bravo II or XR
,
Bravo SE - SE-3
,
Bravo Pro-XRP-Xi Series
,
CX1200-FX1200-CX1000-FX1000
,
LX400-LX500
,
LX800-LX810
,
Signature Z1
Unable to add printer driver in the Printer Setup Utility (Print Center) on MAC OS 10.x -or- Receive message "Driver not Installed" next to Disc Publisher.
5693 views
Unable to add printer driver in the Printer Setup Utility (Print Center) on MAC OS 10.x -or- Receive message "Driver not Installed" next to Disc Publisher. 1. Reboot. First, Reboot the Mac. It is often necessary to reboot after installing driver files. Once the Mac is rebooted, try to add the prin...
Posted in:
Bravo II or XR
,
Bravo SE - SE-3
,
Bravo Pro-XRP-Xi Series
,
Bravo Mac
Unable to change the inner diameter or outer margin of the printed disc. (PTPublisher Mac)
4393 views
Unable to change the inner diameter or outer margin of the printed disc. (PTPublisher Mac) 1. Make sure the image you are printing does not already have the inner diameter or outer margin built into the image. Some designers add the cropped inner circle and outer margin into the design using thei...
Posted in:
Bravo 4100 Series
,
Bravo II or XR
,
Bravo SE - SE-3
,
Bravo Pro-XRP-Xi Series
,
PTPublisher for Mac
The arm and cartridges slam into the sides or move in fast jerking motions back and forth. (Bravo/BravoPro/Signature)
3613 views
The arm and cartridges slam into the sides or move in fast jerking motions back and forth. The encoder belt may have slipped out of its track in the back of the head carriage unit or may have become unseated from the posts on either side of the unit. The printhead carriage has a sensor behind it...
Posted in:
Bravo I
,
Bravo 4100 Series
,
Bravo II or XR
,
Bravo SE - SE-3
,
Bravo XRn
,
Bravo Pro-XRP-Xi Series
,
Signature IV
,
Signature Z6
,
Signature Pro
,
Bravo Mac
What rights or permissions are required for Primera Printers? Can I print from a user (non-admin) account?
8005 views
To print from a user (non-admin) account, grant the rights below. For any Primera printer follow these steps. 1. Printer Rights. After installing the Printer driver, the administrator must open the Printers Folder, right-click on Primera Printer and click Properties. Click on the Se...
Posted in:
LX900-LX910-LX2000
,
Bravo 4100 Series
,
Bravo II or XR
,
Bravo SE - SE-3
,
Bravo Pro-XRP-Xi Series
,
CX1200-FX1200-CX1000-FX1000
,
LX400-LX500
,
LX800-LX810
,
Slide-Cassette Printer
,
Trio
I receive the error when printing from PTPublisher 'No compatible devices found, would you like to print on plain paper?' (PTPublisher)
4275 views
I receive the error when printing from PTPublisher 'No compatible devices found, would you like to print on plain paper?' (PTPublisher) There are three possible reasons this error occurs: 1. More than one version of SureThing is installed on the computer. Check to make sure only one version o...
Posted in:
Bravo 4100 Series
,
Bravo II or XR
,
Bravo SE - SE-3
,
Bravo Pro-XRP-Xi Series
,
PTPublisher for PC
,
SureThing
How do I prepare my unit for shipping to Primera for repair or exchange?
8285 views
How do I prepare my unit for shipping to Primera for repair or exchange? The instructions below should be followed for each product before boxing. It is best to use the original box and foam/cardboard supports. If you do not have the box, package the product in a box large enough to leave space ...
Posted in:
LX900-LX910-LX2000
,
AP360-AP362-AP550
,
Bravo I
,
Bravo 4100 Series
,
Bravo II or XR
,
Bravo SE - SE-3
,
Bravo XRn
,
Bravo Pro-XRP-Xi Series
,
LX400-LX500
,
LX800-LX810
How do I completely remove and reinstall a Primera printer driver on Mac OSX 10.5 - 10.12
23159 views
1. Unplug the USB cable from the back of your unit. 2. Go to Apple - System Preferences - Print & Fax. 3. Select your printer listed on the left pane of the window and click the minus (-) button. 4. Delete the files/folders from the following from the HD. To find this folder, Se...
Posted in:
LX900-LX910-LX2000
,
Bravo 4100 Series
,
Bravo II or XR
,
Bravo SE - SE-3
,
Bravo Pro-XRP-Xi Series
,
LX400-LX500
,
LX800-LX810
,
PTPublisher for Mac
,
Bravo Mac
How do I download and use the PT Calibration Utility?
4126 views
How do I download and use the PT Calibration Utility? If you are having picking or dropping problems please check this article first or check with tech support since these problems can sometimes be caused by things other than a miscalibrated unit. PT Calibration Utility version 1.4.2 ...
Posted in:
Bravo II or XR
,
Bravo SE - SE-3
,
Bravo Pro-XRP-Xi Series
The ink in the color cartridge is mixing or the first few passes of printing are lighter than the rest. (Cleaning the Maintenance Station)
5545 views
The ink in the color cartridge is mixing or the first few passes of printing are lighter than the rest. (Cleaning the Maintenance Station) Cleaning the maintenance station prevents the color ink cartridge from mixing or the first few printing passes from being lighter than the rest of the label...
Posted in:
Bravo I
,
Bravo II or XR
,
Bravo SE - SE-3
,
Bravo Pro-XRP-Xi Series
,
LX800-LX810
,
Signature IV
,
Signature Z6
,
Signature Pro
,
Bravo Mac
The arm and cartridges slam into the sides of the unit or move in fast jerking motions back and forth. (Bravo/BravoPro/Signature)
13310 views
The arm and cartridges slam into the sides of the unit or move in fast jerking motions back and forth. The encoder belt may have slipped out of its track in the back of the head carriage unit or it may have become unseated from the posts on either side of the unit. The print head carriage has a ...
Posted in:
Bravo I
,
Bravo 4100 Series
,
Bravo II or XR
,
Bravo SE - SE-3
,
Bravo XRn
,
Bravo Pro-XRP-Xi Series
,
Signature IV
,
Signature Z6
,
Signature Pro
,
Bravo Mac
How do I send my product in for repair? How much is it? Where do I send it?
24790 views
Please contact technical support via phone, email or chat before sending your product in for repair. If they determine that the product needs repair, they will send you a Return Material Authorization (RMA) document which includes the RMA number, packing instructions and the shipping address of our...
Posted in:
LX900-LX910-LX2000
,
ADL-MAX
,
Accent Laminator
,
AP360-AP362-AP550
,
Bravo I
,
Bravo 4100 Series
,
Bravo II or XR
,
Bravo SE - SE-3
,
Bravo XRn
,
Bravo Pro-XRP-Xi Series
My image is not printing centered on my discs
9477 views
My image is not printing centered on my discs This may be due to: 1. Ink on the Print Tray. Clean any excess ink that has accumulated on the printer tray with rubbing alcohol and a paper towel. Ink can cause the disc to stick on the tray and NOT slide into the correct position for printing. This ...
Posted in:
Bravo I
,
Bravo 4100 Series
,
Bravo II or XR
,
Bravo SE - SE-3
,
Bravo Pro-XRP-Xi Series
,
PTPublisher for PC
,
Signature IV
,
Signature Z6
,
Signature Pro
,
SureThing
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