> Knowledge base> Category: Bravo II or XR
Category: Bravo II or XR
260 Articles
Orange arrow “A robot was found but no drive was found” error when opening PTPublisher on Mac.

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  “A robot was found but no drive was found” error when opening PTPublisher on Mac. Typically, this means the drive in the Bravo is not being recognized by the Mac. Go to Apple – About this Mac – More Info – Hardware - Disc Burning. You should see an extra CD...
Orange arrow The arm and cartridges slam into the sides of the unit or move in fast jerking motions back and forth. (Bravo/BravoPro/Signature)

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  The arm and cartridges slam into the sides of the unit or move in fast jerking motions back and forth. The encoder belt may have slipped out of its track in the back of the head carriage unit or it may have become unseated from the posts on either side of the unit. The print head carriage has a ...
Orange arrow How to Disable Driver Signature Enforcement in Windows 8.

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  How to Disable Driver Signature Enforcement in Windows 8. From the Metro Start Screen, open Settings (move your mouse to the bottom-right-corner of the screen and wait for the pop-out bar to appear, then click the Gear icon). Click ‘Change PC Settings’. Click ‘General’....
Orange arrow What specific rights are required in the Windows registry?

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  What specific rights are required in the Windows registry? Check permissions on two folders in the registry. To access the registry, go to Start – Run on Windows XP or click the Start (Windows logo) - All Programs - Accessories - Run on Windows Vista and Windows 7. Type in regedit and cl...
Orange arrow Can I operate my Bravo with its cover open?

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  Can I operate my Bravo with its cover open? No. The cover must be closed for the robotics to move. This is a required safety feature. However, there is a way to open the lid and watch the Bravo if you need to observe the robotic movements for troubleshooting purposes. You can simply block the opt...
Orange arrow Unable to change the inner diameter or outer margin of the printed disc. (PTPublisher Mac)

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  Unable to change the inner diameter or outer margin of the printed disc. (PTPublisher Mac) 1. Make sure the image you are printing does not already have the inner diameter or outer margin built into the image. Some designers add the cropped inner circle and outer margin into the design using thei...
Orange arrow Black text is printing blurry or with shadowing.

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  Black text is printing blurry or with shadowing. There are several possible reasons for this problem. All of them have to do with the driver preferences. Go to Start - Control Panel - Printers and Faxes - right click on the printer (Signature or Bravo) and choose printing preferences. See if y...
Orange arrow The arm for my Bravo / Bravo II / Bravo Pro is stuck in the up or down position. It makes a buzzing noise when I power on the unit. (inhouse)

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  The arm for my Bravo / Bravo II / Bravo Pro is stuck in the up or down position. It makes a buzzing noise when I power on the unit. Bravo II This can happen if the Bravo II power is interrupted during an arm movement. Use the following procedure to correct the problem. 1. Power off the unit.2....
Orange arrow Can I span data over multiple discs so that I can use my duplicator as a back up device? (Windows Only)

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  Can I span data over multiple discs so that I can use my duplicator as a back up device? (Windows Only) It is NOT possible to span data over the multiple discs using the Primo DVD software. You can back up data but you will need to determine where to end one set of data and begin another on multip...
Orange arrow The image is printing off center on my disc every few prints. It will print several centered and then one off center and then go back to centered again. (Bravo)

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  The image is printing off center on my disc every few prints. It will print several centered and then one off center and then go back to centered again. (Bravo) This can happen because of a dirty encoder belt on the Bravo. The encoder belt runs the entire width of the Bravo and is parallel to the...
Orange arrow "The duplicator cover is open. Shut the top cover to continue" Received this error but the cover IS closed.

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  "The duplicator cover is open. Shut the top cover to continue" Received this error but the cover IS closed. The reflective sticker on the tinted cover may have come off or is out of place. If you open the lid and look where it hinges to the Bravo on the right side you should see reflective tape...
Orange arrow How many discs per cartridge can the Bravo/Bravo II print?

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  How many discs per cartridge can the Bravo/Bravo II print? This depends on many factors. However, with 100% coverage and printing an even amount of each color at the default resolution of 1200 the Bravo/Bravo II prints approximately 100 to 130 discs per cartridge. If you are not printing full cove...
Orange arrow What rights or permissions are required for Primera Printers? Can I print from a user (non-admin) account?

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  To print from a user (non-admin) account, grant the rights below. For any Primera printer follow these steps. 1. Printer Rights. After installing the Printer driver, the administrator must open the Printers Folder, right-click on Primera Printer and click Properties. Click on the Se...
Orange arrow Error - multiple discs have been placed in the recorder or printer but they were not - Problems picking last disc from bin - It says it is empty but it is not - After the last disc is picked, a flash

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  For BravoPro Xi, 4100 or 4200 Series Only: 1. In PTPublisher, Go to the Tools Menu - Calibrate the Disc Publisher. (For Mac: Go to the PTPublisher Menu - Calibrate Robot)2. Find the "Other Calibrations" section at the bottom.3. If the error occurred after the disc was placed in the printer, click ...
Orange arrow I receive the error when printing from PTPublisher 'No compatible devices found, would you like to print on plain paper?' (PTPublisher)

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  I receive the error when printing from PTPublisher 'No compatible devices found, would you like to print on plain paper?' (PTPublisher) There are three possible reasons this error occurs: 1. More than one version of SureThing is installed on the computer. Check to make sure only one version o...

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