> Knowledge base> Category: ADL-MAX
Category: ADL-MAX
9 Articles
Orange arrow How do I send my product in for repair? How much is it? Where do I send it?

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  Please contact technical support via phone, email or chat before sending your product in for repair. If they determine that the product needs repair, they will send you a Return Material Authorization (RMA) document which includes the RMA number, packing instructions and the shipping address of our...
Orange arrow How do I calibrate the ADL-MAX bins? How do I re-calibrate the Disc Publisher tray and drive(s) to the ADL-MAX?

3021 views
  How do I calibrate the ADL-MAX bins? How do I re-calibrate the Disc Publisher tray and drive(s) to the ADL-MAX? The first time you open the PrimoDVD or RoboPrint software you will be prompted to calibrate the ADL-MAX to the Disc Publisher. The pick positions for the bins are factory-calibrated. If...
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Orange arrow When I press the ink cartridge button to load cartridges the printer tray ejects. How do I change cartridges? (ADL-MAX)

2486 views
  When I press the ink cartridge button to load cartridges the printer tray ejects. How do I change cartridges? (ADL-MAX) When the ADL-MAX is connected, a disable lid sensor command is sent to the Disc Publisher. This causes the buttons to function as if the lid were closed even if it is open. For t...
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Orange arrow How do I load the ADL-MAX bins?

2716 views
  How do I load the ADL-MAX bins? The far left bin of the ADL-MAX and the left bin of the Disc Publisher should be empty. The front left bin is the first bin that discs are picked from. The left bin of the Disc Publisher is used for rejects. See the diagram below:...
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Orange arrow The Technical Support Report Utility does not run or I receive the error message “The dynamic link library gdiplus.dll could not be found in the specified path”. (Windows 2000)

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  The Technical Support Report Utility does not run or I receive the error message “The dynamic link library gdiplus.dll could not be found in the specified path”. (Windows 2000) This problem occurs on many computers running Windows 2000 using certain video adapters. To solve this issue...
Orange arrow How do I print only using an ADL-MAX and my AutoPrinter?

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  How do I print only using an ADL-MAX and my AutoPrinter? 1. Install the RoboPrint 2.0 software. Download it here.2. Once installed you may print SureThing files, PRN files, JPGs, BMPs or TIF files.3. Before printing open the software and click the Options button.4. Uncheck "Burn and Print Simulta...
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Orange arrow The ADL-MAX is not picking discs from the printer tray after the Disc Publisher prints a disc.

1836 views
  The ADL-MAX is not picking discs from the printer tray after the Disc Publisher prints a disc. 1. ADL-MAX Placement. You must Place the ADL-MAX on a flat surface with less than 1/16 inch sag.Placing the ADL-MAX on an uneven surface may result in picking problems from the Disc Publisher printer tr...
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Orange arrow The computer or the Disc Publisher does not recognize that the ADL-MAX is connected. The ADL-MAX is not being used even though it is connected.

1834 views
  The computer or the Disc Publisher does not recognize that the ADL-MAX is connected. The ADL-MAX is not being used even though it is connected. Two components need to be installed in order to use the ADL-MAX with a Disc Publisher. 1. ADL-MAX Driver. When you first connected the ADL-MAX to the co...
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Orange arrow What are the Power Supply Specifications for Primera Products?

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  For Bravo, Bravo II, Bravo SE, Bravo SE-3, Optivault, Bravo XR, LX400, LX500, LX810, LX900, LX2000, ADL MAX, AP360/AP362, AP550 and Signature Z6. Input: 100-240 VacOutput: 12Vdc, 5.0A, 60W(max)Polarity: positive = inner / negative = outer (same as image below)Barrel Outer Diameter = 5mm See image...

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