> Knowledge base> Category: Accent Laminator
Category: Accent Laminator
18 Articles
Orange arrow How do I find the firmware version of my Primera product? (Mac or PC)

3358 views
  How do I find the firmware version of my Primera product?Finding the Firmware Version on a PC. 1. Go to the Start Menu - Choose Printers and Faxes.2. Right Click on the Printer Driver - Choose Printing Preferences.3. Click on Clean/Change Cartridges & Check Ink... as shown below - Choose Prope...
Orange arrow How do I send my product in for repair? How much is it? Where do I send it?

21170 views
  Please contact technical support via phone, email or chat before sending your product in for repair. If they determine that the product needs repair, they will send you a Return Material Authorization (RMA) document which includes the RMA number, packing instructions and the shipping address of our...
Orange arrow Error: Device driver software was not successfully installed -or- Your printer failed to install. (Windows XP - Any Printer)

15865 views
  Error: Device driver software was not successfully installed -or- Your printer failed to install. (Windows XP - Any Printer)1. Power on the printer using the power button. This forces the PC to re-recognize the device. (If starting at this step, simply connect USB and power to the printer.)2. Withi...
Orange arrow How do I adjust the tray speed to achieve better lamination for certain types of disc?

2696 views
  How do I adjust the tray speed to achieve better lamination for certain types of disc? Adjusting the tray speed is a handy troubleshooting step if your media is not laminating consistently. You can easily adjust the tray speed in one of two ways: Via the Driver. 1. Go to Start - Control P...
Posted in: Accent Laminator

Orange arrow How do I adjust the tray speed to achieve better lamination for certain types of discs?

2245 views
  How do I adjust the tray speed to achieve better lamination for certain types of discs? Adjusting the tray speed is a handy trouble shooting step if your media is not laminating consistently. You can easily adjust the tray speed in one of two ways: Via the Driver. 1. Go to Start - Contro...
Posted in: Accent Laminator

Orange arrow How do I close the Accent laminator tray?

2611 views
  How do I close the Accent laminator tray? Press the release button on the top of the laminator to open the cover. With the cover open, press the laminate button. The tray will retract....
Posted in: Accent Laminator

Orange arrow After each disc that I laminate, the Power light starts flashing. If I open and close the cover, I can laminate another disc but the power light starts flashing again.

3824 views
  After each disc that I laminate, the Power light starts flashing. If I open and close the cover, I can laminate another disc but the power light starts flashing again. There may be a problem with the laminate film or the sensor. Try a new roll of film. If you encounter the same problem, there m...
Posted in: Accent Laminator

Orange arrow The laminate is not covering the entire disc.

1791 views
  The laminate is not covering the entire disc. Heat. Try increasing the heat via the temperature slide bar. Ink. If you are printing discs with heavily saturated dark or black areas you may need to wait several minutes to several hours before laminating depending on the media type. If you laminat...
Posted in: Accent Laminator

Orange arrow The laminator leaves a jagged ring of unlaminated area around the middle of the disc.

2017 views
  The laminator leaves a jagged ring of unlaminated area around the middle of the disc. The Disc Hub Spacer is probably in the down position which is the correct position for discs that are not hub printable. However, there are many different sized hubs available and different definitions for what e...
Posted in: Accent Laminator

Orange arrow The laminator is laminating with poor quality. What can I do?

2071 views
  The laminator is laminating with poor quality. What can I do? Media. The most important factor contributing to poor lamination results is incompatible media. Remember, whether media laminates well has nothing to do with how well it burns or prints. Not all media will laminate well. We recommend A...
Posted in: Accent Laminator

Orange arrow The silver discs I am using are laminating with bubbles, pits or speckles. What can I do?

2282 views
  The silver discs I am using are laminating with bubbles, pits or speckles. What can I do? There are generally two different types of media available. White media is coated with a matte surface and generally laminates best. "Silver" media has a glossy white surface that looks like shiny silver when...
Posted in: Accent Laminator

Orange arrow Attached Robot Type is unsupported.

2104 views
  Attached Robot Type is unsupported. This message is displayed when Retrospect starts if the attached robotic device is not supported by the software. You will receive this message if any product other than an OptiVault is connnected. For example, a Bravo II, BravoPro or Bravo XR will NOT work with...
Posted in: Accent Laminator

Orange arrow Primera Europe Technical Support Contact Information

4881 views
  Primera Europe Technical Support Contact Information Primera Technology EuropeTechnical SupportMainzer Strasse 13165187 WiesbadenGermanyfon +49-(0)611-92777-0fax +49-(0)611-92777-50email: support@primera.eu www.primera.eu...
Orange arrow Error received during printer driver installation - The software you are trying to install for this hardware: Printers has not passed Windows Logo testing to verify its compatibility with Windows XP.

2291 views
  Error received during printer driver installation - The software you are trying to install for this hardware: Printers has not passed Windows Logo testing to verify its compatibility with Windows XP. This is expected! You must click Continue Anyway to install the driver. Logo testing is a Microso...
Orange arrow Discs are not laminating completely.

1595 views
  Discs are not laminating completely. Update the Accent firmware to 1.32 or higher. http://www.primera.com/firmware_upgrade.html...
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