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Category: Signature Z1
22 Articles
Orange arrow My Z1 will not power on.

5212 views
  My Z1 will not power on. You must plug both the power cable and the USB cable into the back of the Z1. It requires power from both devices. If you already have it plugged into a USB port, try another port. Make sure it is not plugged into a hub or a pass-through port on another device such as a...
Posted in: Signature Z1
Orange arrow How do I send my product in for repair? How much is it? Where do I send it?

33303 views
  Please contact technical support via phone, email or chat before sending your product in for repair. If they determine that the product needs repair, they will send you a Return Material Authorization (RMA) document which includes the RMA number, packing instructions and the shipping address of our...
Orange arrow How to Disable Driver Signature Enforcement in Windows 8.

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  How to Disable Driver Signature Enforcement in Windows 8. From the Metro Start Screen, open Settings (move your mouse to the bottom-right-corner of the screen and wait for the pop-out bar to appear, then click the Gear icon). Click ‘Change PC Settings’. Click ‘General’....
Orange arrow The picture or graphic printed on my label is blurry, pixilated or jagged. (Also applies to images or graphics imported into SureThing or NiceLabel)

11799 views
  The picture or graphic printed on my label is blurry, pixilated or jagged. (Also applies to images or graphics imported into SureThing or NiceLabel) The picture or graphic probably does not have a high enough resolution (DPI). Even though a picture or graphic may look fine on the computer screen, ...
Orange arrow How do I completely remove a Primera Print Driver? (Windows Vista/XP/7/8)

17946 views
  How do I completely remove a Primera print driver? (Windows XP/Vista/7/8) The steps in this article are only necessary for corrupt drivers or driver remnants that prevent the printer from reinstalling properly. Note that you must be the local administrator of your computer in order to remove or in...
Orange arrow How do I find the Printer Driver Version of my Primera printer?

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  How do I find the printer driver version of my Primera printer? Finding the Printer Driver Version on a PC 1. Go the the Start Menu - Choose Printers and Faxes.2. Right Click on the Printer Driver - Choose Printing Preferences.3. Right Click on the Title as shown below - Choose About. 4. Lo...
Orange arrow How many discs can I print with one Z1 ribbon?

4682 views
  How many discs can I print with one Z1 ribbon? You can print an average of 200 print areas* with one ribbon. This equals fifty discs if you print all four areas on every disc, 100 discs if you only print two or 200 discs if you print one area on each disc. *Depending on the amount of text or grap...
Posted in: Signature Z1
Orange arrow Error received during printer driver installation - The software you are trying to install for this hardware: Printers has not passed Windows Logo testing to verify its compatibility with Windows XP.

6788 views
  Error received during printer driver installation - The software you are trying to install for this hardware: Printers has not passed Windows Logo testing to verify its compatibility with Windows XP. This is expected! You must click Continue Anyway to install the driver. Logo testing is a Microso...
Orange arrow What are the Power Supply Specifications for Primera Products?

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  For Bravo, Bravo II, Bravo SE, Bravo SE-3, Optivault, Bravo XR, LX400, LX500, LX810, LX900, LX2000, ADL MAX, AP360/AP362, AP550 and Signature Z6. Input: 100-240 VacOutput: 12Vdc, 5.0A, 60W(max)Polarity: positive = inner / negative = outer (same as image below)Barrel Outer Diameter = 5mm See image...
Orange arrow The Technical Support Report Utility does not run or I receive the error message “The dynamic link library gdiplus.dll could not be found in the specified path”. (Windows 2000)

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  The Technical Support Report Utility does not run or I receive the error message “The dynamic link library gdiplus.dll could not be found in the specified path”. (Windows 2000) This problem occurs on many computers running Windows 2000 using certain video adapters. To solve this issue...
Orange arrow I am unable to remove the disc from my Z1 printer.

4580 views
  I am unable to remove the disc from my Z1 printer. You must press back and down on the black center hub holder or press down on the rear half of the center hub holder. Do not attempt to lift the CD out of the Z1 without first pushing down on the rear half of the center hub. If this is still not w...
Posted in: Signature Z1
Orange arrow The Z1 driver installation did not complete successfully. The Driver is not installing.

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  The Z1 driver installation did not complete successfully. The Driver is not installing. This is most likely because the process was cancelled at the Windows Logo testing screen. You must choose "Continue Anyway" at the Windows Logo testing screen. If you choose "Cancel", the driver is only partia...
Posted in: Signature Z1
Orange arrow How is the Z1 different than other similarly priced printers on the market?

2834 views
  How is the Z1 different than other similarly priced printers on the market? Other printers only allow you to print on the top and bottom of the disc. The Z1 allows you to print on all four areas, top, bottom, left and right. Other printers require you remove the disc and manually rotate the disc ...
Posted in: Signature Z1
Orange arrow I can't print to my Z1.

4262 views
  I can't print to my Z1. 1. Cables. Ensure both the power cable and the USB cable are plugged correctly into the unit and the USB cable is connected to the PC. 2. Driver. The driver may not have installed correctly especially if it was cancelled after the Windows logo testing prompt. See this art...
Posted in: Signature Z1
Orange arrow Unable to install the Z1 software on Windows 95, Windows 98, or Windows ME.

4426 views
  The Z1 requires Windows 2000 or XP. Windows 95/98/ME or any other operating system will not work. Some manuals and or documentation may have incorrect information....
Posted in: Signature Z1

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