> Knowledge base> Category: ComposerPro or XL
Category: ComposerPro or XL
66 Articles
Orange arrow Can I span data over multiple discs so that I can use my duplicator as a back up device? (Windows Only)

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  Can I span data over multiple discs so that I can use my duplicator as a back up device? (Windows Only) It is NOT possible to span data over the multiple discs using the Primo DVD software. You can back up data but you will need to determine where to end one set of data and begin another on multip...
Orange arrow I would like to print a serial number, print date/time, or personalized information on discs - Each disc that is printed will have different information - How do I use SureThing merge fields?

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  I would like to print a serial number, print date/time, or personalized information on discs - Each disc that is printed will have different information - How do I use SureThing merge fields? With the Insert Field function of the SureThing CD Labeler software you can create serialized discs, autom...
Orange arrow How do I send my product in for repair? How much is it? Where do I send it?

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  Please contact technical support via phone, email or chat before sending your product in for repair. If they determine that the product needs repair, they will send you a Return Material Authorization (RMA) document which includes the RMA number, packing instructions and the shipping address of our...
Orange arrow Why does lowering burn speed produce fewer errors and better quality discs?

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  Why does lowering burn speed produce fewer errors and better quality discs? Below is an example of an actual test performed to show the advantage of lowering the burn speed. Test 1 - A fifty disc burn at 52x with 700 MB of data produced 3 errors out of fifty. (Average Time per disc 3:18)* ...
Orange arrow Can I install CD / DVD / Blu-ray drive(s) in my Disc Publisher?

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  Primera does not recommend installing/replacing your own drives. You may void any remaining portion of your warranty (you have a 1 year warranty from the date of original purchase) by opening the case. Primera will not offer warranty support for any product that has drives that were not factory-ins...
Orange arrow My disc publisher is picking two or more discs at the same time.

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  The Bravo robotic arm is only physically capable of holding one disc at a time. However, there are a few things that would cause discs to stick together. New Media. New media taken directly from its packaging will often stick together. This happens because the printable surface that is applied to ...
Orange arrow The disc comes loose and moves around in the printer tray during printing. The printed image on my disc is skewed or squished. While printing I can hear the disc wobbling around.

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  The disc comes loose and moves around in the printer tray during printing. The printed image on my disc is skewed or squished. While printing I can hear the disc wobbling around. As the tray retracts into the printer with the disc in the tray a metal brace moves forward from the back of the prin...
Orange arrow The CD/DVD drive will not open when I attempt to open it via the software or the button on the front of the drive.

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  The CD/DVD drive will not open when I attempt to open it via the software or the button on the front of the drive. The drive is probably locked by the software. This is normal during a burn. It locks the drive so that the drive cannot be opened during a burn causing damage to the drive. If commu...
Orange arrow How fast does my CD/DVD/BDR drive burn CDs, DVDs or Blu-ray?

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  Table I: Drive Speeds/Specs by Model: Brand Model CD/DVD/DVD-DL/BDRBurn Speed Accepted Media Types Pioneer DVR-104 8x / 2x / na / na CD/ DVD-R 4.7GB Pioneer DVR-105 16x / 4x / na / na CD/ ...
Orange arrow The printer tray does not eject when the Composer arm tries to load a disc.

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  Make sure the 6 pin din round auxiliary cable is connected from the back of the printer to the back of the Composer....
Orange arrow Tutorial: PrimoDVD - Data Job

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  Tutorial: PrimoDVD - Data Job Click here to view the tutorial. Tutorials are in Flash format. If when you open a tutorial, it does not start to play after it has been downloaded, you may need to download and install Flash Player. Click the logo to the left to download Adobe Flash Player....
Orange arrow What is the difference between DVD+R and DVD-R?

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  What is the difference between DVD+R and DVD-R? The practical difference between +R and -R discs is that some +R discs play on players that -R disc don't play on and vice versa. The technical differences are numerous. The main difference is that DVD+R use ADIP format to write instead of Pre-pits...
Orange arrow My 8x/16x DVD drive burns my data on 8x/12x/16x media in the same amount of time as my 4x media?

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  My 8x/16x DVD drive burns my data on 8x/12x/16x media in the same amount of time as my 4x media? 1. Port Speed. First of all, make sure you have your publisher connected to a USB 2.0 port. See this article for details. 2. Drive Speed. Make sure your drive supports your high speed media. The Pio...
Orange arrow Is there a limit to the number of jobs that can be queued using Discribe (Mac) or PrimoDVD (PC)?

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  Is there a limit to the number of jobs that can be queued using Discribe (Mac) or PrimoDVD (PC)? Discribe can queue an unlimited number of jobs. PrimoDVD can queue up to 32 jobs....
Orange arrow Where can I find the DVD logo? It is not part of the SureThing program that comes with my product.

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  Where can I find the DVD logo? It is not part of the SureThing program that comes with my product. SureThing is not allowed to provide this logo for printing on discs because in order to print the logo you must first obtain a licence to do so. The licensor of DVD Format/Logo is the DVD Format/Lo...

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