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Category: Inscripta
20 Articles
Orange arrow How do I send my product in for repair? How much is it? Where do I send it?

33853 views
  Please contact technical support via phone, email or chat before sending your product in for repair. If they determine that the product needs repair, they will send you a Return Material Authorization (RMA) document which includes the RMA number, packing instructions and the shipping address of our...
Orange arrow I would like to print a serial number, print date/time, or personalized information on discs - Each disc that is printed will have different information - How do I use SureThing merge fields?

6666 views
  I would like to print a serial number, print date/time, or personalized information on discs - Each disc that is printed will have different information - How do I use SureThing merge fields? With the Insert Field function of the SureThing CD Labeler software you can create serialized discs, autom...
Orange arrow My Primera Printer is not printing - The printed file appears in the print queue and then disappears after a few moments. (PC Only)

18948 views
  My Primera Printer is not printing - The printed file appears in the print queue and then disappears after a few moments (PC Only). Only try the procedure below if you are getting the exact symptom described above. Otherwise consult the related articles at the bottom of this article. A. Install ...
Orange arrow What is a PRN file and how do I create one?

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  What is a PRN file and how do I create one? A .prn file is an already-rasterized graphic image. Windows would normally re-raster the image each time it is printed. A .prn file includes not only the bit-by-bit description of the image, but also print driver preference information such as type of in...
Orange arrow How do I completely remove a Primera Print Driver? (Windows Vista/XP/7/8)

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  How do I completely remove a Primera print driver? (Windows XP/Vista/7/8) The steps in this article are only necessary for corrupt drivers or driver remnants that prevent the printer from reinstalling properly. Note that you must be the local administrator of your computer in order to remove or in...
Orange arrow How do I find the Printer Driver Version of my Primera printer?

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  How do I find the printer driver version of my Primera printer? Finding the Printer Driver Version on a PC 1. Go the the Start Menu - Choose Printers and Faxes.2. Right Click on the Printer Driver - Choose Printing Preferences.3. Right Click on the Title as shown below - Choose About. 4. Lo...
Orange arrow Error received during printer driver installation - The software you are trying to install for this hardware: Printers has not passed Windows Logo testing to verify its compatibility with Windows XP.

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  Error received during printer driver installation - The software you are trying to install for this hardware: Printers has not passed Windows Logo testing to verify its compatibility with Windows XP. This is expected! You must click Continue Anyway to install the driver. Logo testing is a Microso...
Orange arrow Primera Europe Technical Support Contact Information

10859 views
  Primera Europe Technical Support Contact Information Primera Technology EuropeTechnical SupportMainzer Strasse 13165187 WiesbadenGermanyfon +49-(0)611-92777-0fax +49-(0)611-92777-50email: support@primera.eu www.primera.eu...
Orange arrow Is there a limit to the number of jobs that can be queued using Discribe (Mac) or PrimoDVD (PC)?

3923 views
  Is there a limit to the number of jobs that can be queued using Discribe (Mac) or PrimoDVD (PC)? Discribe can queue an unlimited number of jobs. PrimoDVD can queue up to 32 jobs....
Orange arrow Tutorial: An Overview of PrimoDVD 2.1

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  Tutorial: An Overview of PrimoDVD 2.1 Click here to view the tutorial. Tutorials are in Flash format. If when you open a tutorial, it does not start to play after it has been downloaded, you may need to download and install Flash Player. Click the logo to the left to download Adobe Flash Player....
Orange arrow PrimoDVD prints to another printer connected to the computer or on the network instead of disc printer.

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  PrimoDVD prints to another printer connected to the computer or on the network instead of disc printer. PrimoDVD is printing to the Windows default printer. In some rare cases, the Disc Printer will not print through PrimoDVD unless it is set as the default printer in Windows. Go to Start - Printe...
Orange arrow The Inscripta is printing light or with poor quality. How can I increase print quality?

5738 views
  The Inscripta is printing light or with poor quality. How can I increase print quality? Try the following suggestions: Intensity. Try increasing the intensity. Go to Start - Control Panel - Printers - Right Click on the Optical Disc Printer - Choose Preferences. Now adjust the intensity by i...
Posted in: Inscripta
Orange arrow How do I print half CDs/DVDs on my Inscripta to double the life of my ribbon?

4962 views
  How do I print half CDs/DVDs on my Inscripta to double the life of my ribbon? You can print half CDs (text or graphics only on the top portion) to save ribbon by reducing the ribbon advance to make more efficient use of the ribbon, thereby increasing the number of CDs/DVDs that can be printed with...
Posted in: Inscripta
Orange arrow My Inscripta will not Print or I receive a flickering status light.

5373 views
  My Inscripta will not Print or I receive a flickering status light. Here are some suggestions to get the Inscripta thermal printer to print.1. Port Mode. Make sure that the PC's parallel port mode is set to ECP or AT if it is a Dell. This is done through the PC's BIOS. If you do not know how to ac...
Posted in: Inscripta
Orange arrow When I press the Ribbon Cartridge Eject button on my Inscripta, nothing happens. The ribbon cartridge is not ejected.

5014 views
  When I press the Ribbon Cartridge Eject button on my Inscripta, nothing happens. The ribbon cartridge is not ejected. The ribbon cartridge eject button, is a mechanical button so it requires some force to eject the cartridge. Below is the best procedure to eject the cartridge: Before pressing...
Posted in: Inscripta

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