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Category: PTPublisher for Mac
20 Articles
Unable to change the inner diameter or outer margin of the printed disc. (PTPublisher Mac)
7466 views
Unable to change the inner diameter or outer margin of the printed disc. (PTPublisher Mac) 1. Make sure the image you are printing does not already have the inner diameter or outer margin built into the image. Some designers add the cropped inner circle and outer margin into the design using thei...
Posted in:
Bravo 4100 Series
,
Bravo II or XR
,
Bravo SE - SE-3
,
Bravo Pro-XRP-Xi Series
,
PTPublisher for Mac
How do I completely remove / uninstall PTPublisher for Mac from my computer (Mac)?
24710 views
1. Delete the "PTPublisher" application from any and all of the following locations: - Hard Drive - Applications - Hard Drive - Users - <username> - Desktop - Hard Drive - Users - <username> - Downloads 2. Empty the trash. 3. Delete the "PTPJobs" folder from one of the following ...
Posted in:
PTPublisher for Mac
Why does lowering burn speed produce fewer errors and better quality discs?
7532 views
Why does lowering burn speed produce fewer errors and better quality discs? Below is an example of an actual test performed to show the advantage of lowering the burn speed. Test 1 - A fifty disc burn at 52x with 700 MB of data produced 3 errors out of fifty. (Average Time per disc 3:18)* ...
Posted in:
Bravo I
,
Bravo 4100 Series
,
Bravo II or XR
,
Bravo SE - SE-3
,
Bravo XRn
,
Bravo Pro-XRP-Xi Series
,
ComposerMAX
,
ComposerPro or XL
,
Discribe
,
PrimoDVD
How do I completely remove and reinstall a Primera printer driver on Mac OSX 10.5 - 10.12
30115 views
1. Unplug the USB cable from the back of your unit. 2. Go to Apple - System Preferences - Print & Fax. 3. Select your printer listed on the left pane of the window and click the minus (-) button. 4. Delete the files/folders from the following from the HD. To find this folder, Se...
Posted in:
LX900-LX910-LX2000
,
Bravo 4100 Series
,
Bravo II or XR
,
Bravo SE - SE-3
,
Bravo Pro-XRP-Xi Series
,
LX400-LX500
,
LX800-LX810
,
PTPublisher for Mac
,
Bravo Mac
PTPublisher stops printing after printing the first disc. Disc is left in the printer tray. Prints multiple copies OK from Disc Cover. (PTPublisher Mac)
8811 views
Delete and re-add the printer driver. Go to the apple - select system preferences - print and fax. Find the printer - click on the "-" to delete it. Click on the "+" to re-add. Find the Primera printer on the list, select it and choose "Add"....
Posted in:
PTPublisher for Mac
“A robot was found but no drive was found” error when opening PTPublisher on Mac.
11877 views
“A robot was found but no drive was found” error when opening PTPublisher on Mac. Typically, this means the drive in the Bravo is not being recognized by the Mac. Go to Apple – About this Mac – More Info – Hardware - Disc Burning. You should see an extra CD...
Posted in:
Bravo 4100 Series
,
Bravo II or XR
,
Bravo SE - SE-3
,
Bravo Pro-XRP-Xi Series
,
PTPublisher for Mac
PTPublisher burns a disc but does not print a Disc Cover label -or- receive not found error when "Create label" is selected. (PTPublisher Mac)
7201 views
PTPublisher burns a disc but does not print a Disc Cover label -or- receive not found error when "Create label" is selected. (PTPublisher Mac) After the update, PTPublisher loses its association with Disc Cover PE. Follow these steps to fix it. 1. Right/Control Click on the PTPublisher icon and c...
Posted in:
Bravo 4100 Series
,
Bravo II or XR
,
Bravo SE - SE-3
,
Bravo Pro-XRP-Xi Series
,
PTPublisher for Mac
Discs are rejected with burn or recording engine errors. I receive software error 101 or burned discs are rejected down the center chute (PTPublisher).
16631 views
Before troubleshooting a burning problem consider the following questions: When does the burn failure occur? The PTPublisher software can reject the disc as bad at any time during a burn. It is often important to determine when the reject occurs. If it occurs immediately at the beginning of a bu...
Posted in:
Bravo I
,
Bravo 4100 Series
,
Bravo II or XR
,
Bravo SE - SE-3
,
Bravo XRn
,
Bravo Pro-XRP-Xi Series
,
PrimoDVD
,
PTPublisher for Mac
,
PTPublisher for PC
,
Bravo Mac
The picture or graphic printed on my label is blurry, pixilated or jagged. (Also applies to images or graphics imported into SureThing or NiceLabel)
12112 views
The picture or graphic printed on my label is blurry, pixilated or jagged. (Also applies to images or graphics imported into SureThing or NiceLabel) The picture or graphic probably does not have a high enough resolution (DPI). Even though a picture or graphic may look fine on the computer screen, ...
Posted in:
LX900-LX910-LX2000
,
Bravo I
,
Bravo 4100 Series
,
Bravo II or XR
,
Bravo SE - SE-3
,
Bravo XRn
,
Bravo Pro-XRP-Xi Series
,
CX1200-FX1200-CX1000-FX1000
,
LX400-LX500
,
LX800-LX810
Top and bottom drives are reversed/swapped. How do I reselect the drives in PTPublisher?
8540 views
Top and bottom drives are reversed/swapped. How do I reselect the drives in PTPublisher? If you change to a new computer or receive your Publisher back from repair with new drives, it may be necessary to reassign top and bottom drives. Follow the steps below to reassign the drives. PC 1. ...
Posted in:
Bravo 4100 Series
,
Bravo Pro-XRP-Xi Series
,
PTPublisher for Mac
,
PTPublisher for PC
"Filter Failed" message appears in print queue. Printer is not printing (Mac).
12956 views
The printer utility is open. Close the printer utility. Now cancel and resend your print job. The printer utility allows you to see ink levels etc. The printer will not print if this utility is open. If you are using PTPublisher, the ink levels are displayed through that application instead....
Posted in:
LX900-LX910-LX2000
,
Bravo 4100 Series
,
Bravo SE - SE-3
,
LX400-LX500
,
PTPublisher for Mac
Message: No Robot Connected -or- Nothing happens when you click "GO" (PTPublisher for Mac)
6971 views
Message: No Robot Connected -or- Nothing happens when you click "GO" (PTPublisher for Mac) Make sure you have Read/Write permissions to the Hard Drive - PTPJobs folder -OR- to the Hard Drive - Library - Application Support - Primera - PTPJobs folder (PTPublisher 2.0 or above). This folder is cre...
Posted in:
Bravo 4100 Series
,
Bravo II or XR
,
Bravo SE - SE-3
,
Bravo Pro-XRP-Xi Series
,
PTPublisher for Mac
Blu-ray discs are immediately rejecting / failing to burn in PTPublisher Mac.
8823 views
In PTPublisher, on the final step of the project setup choose "Project Options". Set the "File System" to UDF 2.50 (Default is UDF 2.60) For some Blu-ray media types only UDF 2.50 can be used. UDF 2.50 burns at a slightly slower speed regardless of which speed setting is set. Only UDF 2.50 or ...
Posted in:
Bravo 4100 Series
,
Bravo II or XR
,
Bravo SE - SE-3
,
PTPublisher for Mac
After installing an update, PTPublisher Mac does not correctly identify the drives in my robot. The robot drops a disc but the drive never opens -or- the arm grinds into the top drive -or- projects
6761 views
After installing an update, PTPublisher Mac does not correctly identify the drives in my robot. The robot drops a disc but the drive never opens -or- the arm grinds into the top drive -or- projects do not start after clicking GO. (PTPublisher Mac). The drive assignments have been lost after the u...
Posted in:
PTPublisher for Mac
The Bravo does not switch bins (left to right or right to left) in kiosk mode. First 50 discs are picked but a picking error occurs after last disc is picked. (BravoPro Xi or 4100 Series)
7810 views
A last disc calibration must be performed. 1. In PTPublisher, Go to the Tools Menu - Calibrate the Disc Publisher. (For Mac: Go to the PTPublisher Menu - Calibrate Robot) 2. Find the "Other Calibrations" section at the bottom. 3. If the error occurred after the disc was placed in the printer,...
Posted in:
Bravo 4100 Series
,
Bravo Pro-XRP-Xi Series
,
PTPublisher for Mac
,
PTPublisher for PC
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