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Category: Discribe
42 Articles
Orange arrow How do I send my product in for repair? How much is it? Where do I send it?

17381 views
  Please contact technical support via phone, email or chat before sending your product in for repair. If they determine that the product needs repair, they will send you a Return Material Authorization (RMA) document which includes the RMA number, packing instructions and the shipping address of our...
Orange arrow Why does lowering burn speed produce fewer errors and better quality discs?

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  Why does lowering burn speed produce fewer errors and better quality discs? Below is an example of an actual test performed to show the advantage of lowering the burn speed. Test 1 - A fifty disc burn at 52x with 700 MB of data produced 3 errors out of fifty. (Average Time per disc 3:18)* ...
Orange arrow The printer prints only part of either every disc or every few discs when burning and printing CDs or DVDs. The partially printed disc is placed in the finished bin and the job continues normally or

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  The printer prints only part of either every disc or every few discs when burning and printing CDs or DVDs. The partially printed disc is placed in the finished bin and the job continues normally or stops completely. (MAC only) This is a known issue with certain earlier versions of OS 10.4 Upgrad...
Orange arrow Discribe 6.x.x burns a disc but does not print. After the burned disc is placed in the printer tray a Print Preview window opens with the options Cancel or Print.

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  Discribe 6.x.x burns a disc but does not print. After the burned disc is placed in the printer tray a Print Preview window opens with the options Cancel or Print. Solution: Quit Discribe and start it again or Reboot the Mac and start Discribe. Explanation: After you add a print file if yo...
Orange arrow Using Discribe 6: Audio Job

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  Disc Copy Data Job Audio Job DVD Video Job Image Job Using Discribe 6: Audio Job What: This project allows you to create an audio CD using WAV, MP3 or AIF files. Note: this procedure is not for copying already created and mastered original audio CDs. If you have already created a ma...
Orange arrow The drive in the Bravo does not show up as a recorder in Discribe. (BravoPro or II - Mac)

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  The drive in the Bravo does not show up as a recorder in Discribe. (BravoPro or II - Mac) Try the following suggestions to get the drive recognized. 1. Plugin Sequence. Try this sequence for getting the Mac to recognize the unit's burner drive: Shutdown your Mac. Unplug everything from the b...
Orange arrow Using Discribe 6: Disc Copy

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  Disc Copy Data Job Audio Job DVD Video Job Image Job Using Discribe 6: Disc Copy What: "Copy a Disc" can be used to copy any CD, DVD, or BDR master. This job type reads the master disc from the Disc Publisher drive to the hard drive of your computer. The master is stored in the Disc...
Orange arrow Discribe locks up or crashes when opening.

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  Discribe locks up / crashes when opening. A. Printer DriverThis can be caused by a corrupted Bravo / Bravo II / BravoPro printer driver. Try opening Discribe with the USB cable to the Bravo disconnected. If Discribe opens normally, you will need to delete and reinstall the latest Bravo printer dri...
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Orange arrow The drive in the Bravo does not show up as a recorder in Discribe. (Bravo - MAC)

1610 views
  The drive in the Bravo does not show up as a recorder in Discribe. (Bravo - MAC) Try the following suggestions to get the drive recognized. 1. Plugin Sequence. Try this sequence for getting the Mac to recognize the unit's burner drive: Shutdown your Mac. Unplug everything from the back of t...
Posted in: Discribe, Bravo Mac

Orange arrow How do I gather Primera logging information on a Macintosh for use by tech support?

1341 views
  How do I gather Primera logging information on a Macintosh for use by tech support? There are several files that need to be generated and then sent to tech support. A. Mac System Information1. Go to the the Apple on the menu bar - choose About This Mac. 2. Click the More Info... button.3. Choose ...
Orange arrow Install Failed -or- You are not allowed to install the software in the default location on the volume Macintosh HD -or- Installer crashes/quits before finishing install (Mac Only).

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  Install Failed -or- You are not allowed to install the software in the default location on the volume Macintosh HD -or- Installer crashes/quits before finishing install (Mac Only). If you receive this message when attempting to install the Bravo software on your Mac try the following: 1. Receipts...
Orange arrow Using Discribe 6: Data Job

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  Disc Copy Data Job Audio Job DVD Video Job Image Job Using Discribe 6: Data JobWhat: A data disc job allows you to create a data disc on a CD, DVD or BDR using files on your hard drive. You can replicate the file structure on your hard drive or you can create your own customized file st...
Orange arrow Primera Europe Technical Support Contact Information

3732 views
  Primera Europe Technical Support Contact Information Primera Technology EuropeTechnical SupportMainzer Strasse 13165187 WiesbadenGermanyfon +49-(0)611-92777-0fax +49-(0)611-92777-50email: support@primera.eu www.primera.eu...
Orange arrow How do I completey remove Discribe Robot for MAC OSX from my computer?

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  How do I completey remove Discribe Robot for MAC OSX from my computer? Delete the Discribe file from the applications directory. Delete the Discribe.pkg from the receipts folder. Delete the Discribe preferences file from the library/preferences folder....
Orange arrow How do I copy a DVD using Discribe? - Three methods.

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  How do I copy a DVD using Discribe? - Three methods. There are three ways to copy a DVD using Discribe. Note: You cannot author or create a DVD using Discribe. You need a separate authoring program to convert the MPEG, AVI or other video files into DVD format. A. CD/DVD Copy. (Easiest Method) Thi...

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