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63 Articles
Orange arrow Can I span data over multiple discs so that I can use my duplicator as a back up device? (Windows Only)

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  Can I span data over multiple discs so that I can use my duplicator as a back up device? (Windows Only) It is NOT possible to span data over the multiple discs using the Primo DVD software. You can back up data but you will need to determine where to end one set of data and begin another on multip...
Orange arrow What is the difference between DVD+R and DVD-R?

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  What is the difference between DVD+R and DVD-R? The practical difference between +R and -R discs is that some +R discs play on players that -R disc don't play on and vice versa. The technical differences are numerous. The main difference is that DVD+R use ADIP format to write instead of Pre-pits...
Orange arrow What is the size capacity of my DVD, Dual Layer DVD or Blu-ray disc?

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  DVD and Blu-ray manufacturers state capacity in decimal form. However, most computers read capacity in binary. The following table translates stated decimal capacity into actual binary capacity. Single layer capacity Dual/Double layer capacity Stated Capacity (GB) PTPublisher Capa...
Orange arrow How do I send my product in for repair? How much is it? Where do I send it?

27821 views
  Please contact technical support via phone, email or chat before sending your product in for repair. If they determine that the product needs repair, they will send you a Return Material Authorization (RMA) document which includes the RMA number, packing instructions and the shipping address of our...
Orange arrow Why does lowering burn speed produce fewer errors and better quality discs?

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  Why does lowering burn speed produce fewer errors and better quality discs? Below is an example of an actual test performed to show the advantage of lowering the burn speed. Test 1 - A fifty disc burn at 52x with 700 MB of data produced 3 errors out of fifty. (Average Time per disc 3:18)* ...
Orange arrow Discs are rejected with burn or recording engine errors. I receive software error 101 or burned discs are rejected down the center chute (PTPublisher).

12205 views
  Before troubleshooting a burning problem consider the following questions: When does the burn failure occur? The PTPublisher software can reject the disc as bad at any time during a burn. It is often important to determine when the reject occurs. If it occurs immediately at the beginning of a bu...
Orange arrow The picture or graphic printed on my label is blurry, pixilated or jagged. (Also applies to images or graphics imported into SureThing or NiceLabel)

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  The picture or graphic printed on my label is blurry, pixilated or jagged. (Also applies to images or graphics imported into SureThing or NiceLabel) The picture or graphic probably does not have a high enough resolution (DPI). Even though a picture or graphic may look fine on the computer screen, ...
Orange arrow What is a PRN file and how do I create one?

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  What is a PRN file and how do I create one? A .prn file is an already-rasterized graphic image. Windows would normally re-raster the image each time it is printed. A .prn file includes not only the bit-by-bit description of the image, but also print driver preference information such as type of in...
Orange arrow Unable to Communicate with the Robot, please check all connections and try again? (Bravo, Bravo II or BravoPro Only)

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  Unable to Communicate with the Robot, please check all connections and try again? (Bravo, Bravo II or BravoPro Only) There are several things to check. 1. Local Admin Rights. You must have local administrative rights to the PC running the Bravo. You may be able to print only from SureThing with l...
Orange arrow How fast does my CD/DVD/BDR drive burn CDs, DVDs or Blu-ray?

11537 views
  Table I: Drive Speeds/Specs by Model: Brand Model CD/DVD/DVD-DL/BDRBurn Speed Accepted Media Types Pioneer DVR-104 8x / 2x / na / na CD/ DVD-R 4.7GB Pioneer DVR-105 16x / 4x / na / na CD/ ...
Orange arrow How do I show hidden files and folders in Windows 7 or Windows 8?

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  How do I show hidden files and folders in Windows 7 or Windows 8? 1. Click Organize from any Windows explorer window (My Computer).2. Select Folder and Search Options.3. Select View.4. Select Show hidden files, folders and drives.5. Click OK....
Orange arrow My 8x/16x DVD drive burns my data on 8x/12x/16x media in the same amount of time as my 4x media?

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  My 8x/16x DVD drive burns my data on 8x/12x/16x media in the same amount of time as my 4x media? 1. Port Speed. First of all, make sure you have your publisher connected to a USB 2.0 port. See this article for details. 2. Drive Speed. Make sure your drive supports your high speed media. The Pio...
Orange arrow How do I extract tracks from an Audio CD? (PrimoDVD or Discribe)

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  How do I extract tracks from an Audio CD? (PrimoDVD or Discribe)While it is possible to extract tracks using PrimoDVD or Discribe, there are many free third party software applications that can do this more efficiently and with many more features. Windows Media Player and iTunes are two such softw...
Posted in: Discribe, PrimoDVD
Orange arrow Is there a limit to the number of jobs that can be queued using Discribe (Mac) or PrimoDVD (PC)?

2668 views
  Is there a limit to the number of jobs that can be queued using Discribe (Mac) or PrimoDVD (PC)? Discribe can queue an unlimited number of jobs. PrimoDVD can queue up to 32 jobs....
Orange arrow Drive Error -22 Building the Global Image of the Source Disc. -or- Runtime Error 70 permission denied. (PrimoDVD)

2129 views
  Drive Error -22 Building the Global Image of the Source Disc. -or- Runtime Error 70 permission denied. (PrimoDVD) PrimoDVD is having trouble deleting the temp folder necessary for this job. This error may appear in the error log of PrimoDVD. It occurs in the following cases: 1. During a Stream ...

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