>
Knowledge base
>
Category: PrimoDVD
Search
All these words:
Exact phrase:
Any of these words:
-- All Products --
Trio
IP60
LX900-LX910-LX2000
LX400-LX500
LX800-LX810
AP360-AP362-AP550
CX1200-FX1200-CX1000-FX1000
Bravo SE - SE-3
Bravo 4100 Series
Bravo Mac
Bravo II or XR
Bravo Pro-XRP-Xi Series
PTBurn SDK
PTPublisher for Mac
PTPublisher for PC
Slide-Cassette Printer
SureThing
Tutorials
- PrimoDVD
- ADL-MAX
- Signature IV
- PTRip
- Optivault-Retrospect
- Signature Z1
- Bravo I
- Accent Laminator
- ComposerMAX
- Bravo XRn
- Signature Z6
- Inscripta
- Discribe
- ComposerPro or XL
- DUP-07
Signature Pro
advanced search
Support center
Knowledge base
Support links
Category View
KB Home
Tools
Share
Category: PrimoDVD
63 Articles
Can I span data over multiple discs so that I can use my duplicator as a back up device? (Windows Only)
7472 views
Can I span data over multiple discs so that I can use my duplicator as a back up device? (Windows Only) It is NOT possible to span data over the multiple discs using the Primo DVD software. You can back up data but you will need to determine where to end one set of data and begin another on multip...
Posted in:
Bravo I
,
Bravo II or XR
,
ComposerPro or XL
,
PrimoDVD
What is the difference between DVD+R and DVD-R?
11178 views
What is the difference between DVD+R and DVD-R? The practical difference between +R and -R discs is that some +R discs play on players that -R disc don't play on and vice versa. The technical differences are numerous. The main difference is that DVD+R use ADIP format to write instead of Pre-pits...
Posted in:
Bravo I
,
Bravo II or XR
,
Bravo Pro-XRP-Xi Series
,
ComposerMAX
,
ComposerPro or XL
,
Discribe
,
PrimoDVD
,
PTBurn SDK
,
Bravo Mac
Why can't I record a 2-hour video to DVD?
8084 views
Why can't I record a 2-hour video to DVD? The most common reason that your video will not burn to a DVD is because it is too long. When videos are originally created there are many possible bit rates that may be selected by the author. These bit rates affect the size of the video as well as the qu...
Posted in:
Bravo II or XR
,
ComposerMAX
,
ComposerPro or XL
,
PrimoDVD
,
Bravo Mac
What is the size capacity of my DVD, Dual Layer DVD or Blu-ray disc?
22524 views
DVD and Blu-ray manufacturers state capacity in decimal form. However, most computers read capacity in binary. The following table translates stated decimal capacity into actual binary capacity. Single layer capacity Dual/Double layer capacity Stated Capacity (GB) PTPublisher Capa...
Posted in:
Bravo I
,
Bravo 4100 Series
,
Bravo II or XR
,
Bravo SE - SE-3
,
Bravo XRn
,
Bravo Pro-XRP-Xi Series
,
ComposerMAX
,
ComposerPro or XL
,
Discribe
,
PrimoDVD
How do I send my product in for repair? How much is it? Where do I send it?
33885 views
Please contact technical support via phone, email or chat before sending your product in for repair. If they determine that the product needs repair, they will send you a Return Material Authorization (RMA) document which includes the RMA number, packing instructions and the shipping address of our...
Posted in:
LX900-LX910-LX2000
,
ADL-MAX
,
Accent Laminator
,
AP360-AP362-AP550
,
Bravo I
,
Bravo 4100 Series
,
Bravo II or XR
,
Bravo SE - SE-3
,
Bravo XRn
,
Bravo Pro-XRP-Xi Series
Why does lowering burn speed produce fewer errors and better quality discs?
7543 views
Why does lowering burn speed produce fewer errors and better quality discs? Below is an example of an actual test performed to show the advantage of lowering the burn speed. Test 1 - A fifty disc burn at 52x with 700 MB of data produced 3 errors out of fifty. (Average Time per disc 3:18)* ...
Posted in:
Bravo I
,
Bravo 4100 Series
,
Bravo II or XR
,
Bravo SE - SE-3
,
Bravo XRn
,
Bravo Pro-XRP-Xi Series
,
ComposerMAX
,
ComposerPro or XL
,
Discribe
,
PrimoDVD
Discs are rejected with burn or recording engine errors. I receive software error 101 or burned discs are rejected down the center chute (PTPublisher).
16651 views
Before troubleshooting a burning problem consider the following questions: When does the burn failure occur? The PTPublisher software can reject the disc as bad at any time during a burn. It is often important to determine when the reject occurs. If it occurs immediately at the beginning of a bu...
Posted in:
Bravo I
,
Bravo 4100 Series
,
Bravo II or XR
,
Bravo SE - SE-3
,
Bravo XRn
,
Bravo Pro-XRP-Xi Series
,
PrimoDVD
,
PTPublisher for Mac
,
PTPublisher for PC
,
Bravo Mac
The picture or graphic printed on my label is blurry, pixilated or jagged. (Also applies to images or graphics imported into SureThing or NiceLabel)
12131 views
The picture or graphic printed on my label is blurry, pixilated or jagged. (Also applies to images or graphics imported into SureThing or NiceLabel) The picture or graphic probably does not have a high enough resolution (DPI). Even though a picture or graphic may look fine on the computer screen, ...
Posted in:
LX900-LX910-LX2000
,
Bravo I
,
Bravo 4100 Series
,
Bravo II or XR
,
Bravo SE - SE-3
,
Bravo XRn
,
Bravo Pro-XRP-Xi Series
,
CX1200-FX1200-CX1000-FX1000
,
LX400-LX500
,
LX800-LX810
What is a PRN file and how do I create one?
15148 views
What is a PRN file and how do I create one? A .prn file is an already-rasterized graphic image. Windows would normally re-raster the image each time it is printed. A .prn file includes not only the bit-by-bit description of the image, but also print driver preference information such as type of in...
Posted in:
Bravo I
,
Bravo II or XR
,
ComposerMAX
,
ComposerPro or XL
,
Inscripta
,
PrimoDVD
,
Signature IV
,
Signature Z6
,
SureThing
Unable to Communicate with the Robot, please check all connections and try again? (Bravo, Bravo II or BravoPro Only)
10675 views
Unable to Communicate with the Robot, please check all connections and try again? (Bravo, Bravo II or BravoPro Only) There are several things to check. 1. Local Admin Rights. You must have local administrative rights to the PC running the Bravo. You may be able to print only from SureThing with l...
Posted in:
Bravo I
,
Bravo II or XR
,
Bravo Pro-XRP-Xi Series
,
PrimoDVD
How fast does my CD/DVD/BDR drive burn CDs, DVDs or Blu-ray?
17540 views
Table I: Drive Speeds/Specs by Model: Brand Model CD/DVD/DVD-DL/BDRBurn Speed Accepted Media Types Pioneer DVR-104 8x / 2x / na / na CD/ DVD-R 4.7GB Pioneer DVR-105 16x / 4x / na / na CD/ ...
Posted in:
Bravo 4100 Series
,
Bravo II or XR
,
Bravo Pro-XRP-Xi Series
,
ComposerMAX
,
ComposerPro or XL
,
PrimoDVD
Primera Europe Technical Support Contact Information
10889 views
Primera Europe Technical Support Contact Information Primera Technology EuropeTechnical SupportMainzer Strasse 13165187 WiesbadenGermanyfon +49-(0)611-92777-0fax +49-(0)611-92777-50email: support@primera.eu www.primera.eu...
Posted in:
LX900-LX910-LX2000
,
Accent Laminator
,
AP360-AP362-AP550
,
Bravo I
,
Bravo 4100 Series
,
Bravo II or XR
,
Bravo SE - SE-3
,
Bravo XRn
,
Bravo Pro-XRP-Xi Series
,
ComposerMAX
How do I copy/create DVDs in Primo DVD?
9276 views
How do I copy/create DVDs in Primo DVD? The Primo DVD software was not meant for authoring DVDs. You must use another software to burn a master DVD first. Make sure that disc plays and the menus work on all systems. Now do one of the following three Job Types listed below. Note: This is a brief o...
Posted in:
Bravo II or XR
,
Bravo Pro-XRP-Xi Series
,
ComposerMAX
,
ComposerPro or XL
,
PrimoDVD
What is the best way to copy/create a DVD?
12753 views
What is the best way to copy/create a DVD? 1. Create DVD folders from your authoring program directly to your Hard Drive. 2. Using the recommended methods explained below, burn those folders directly to your DVD using Primo DVD, Discribe(Mac) or PTPublisher. This will give you the lowest possible...
Posted in:
Bravo I
,
Bravo II or XR
,
Bravo SE - SE-3
,
Bravo Pro-XRP-Xi Series
,
ComposerMAX
,
ComposerPro or XL
,
Discribe
,
PrimoDVD
,
PTPublisher for PC
,
Bravo Mac
What type of CD and DVD discs / media does Primera recommend?
10953 views
What type of CD and DVD discs / media does Primera recommend? For best performance, we recommend our Tuffcoat media. This media has the best combination of printable and burnable surface available for our products. You can purchase it at our webstore www.primerastore.com. The recorder drives an...
Posted in:
Bravo I
,
Bravo II or XR
,
Bravo Pro-XRP-Xi Series
,
ComposerMAX
,
ComposerPro or XL
,
DUP-07
,
PrimoDVD
,
PTBurn SDK
,
Bravo Mac
Page: 1 of 5
Live Chat Support Software