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Category: Signature Pro
37 Articles
Orange arrow The arm and cartridges slam into the sides of the unit or move in fast jerking motions back and forth. (Bravo/BravoPro/Signature)

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  The arm and cartridges slam into the sides of the unit or move in fast jerking motions back and forth. The encoder belt may have slipped out of its track in the back of the head carriage unit or it may have become unseated from the posts on either side of the unit. The print head carriage has a ...
Orange arrow What is the difference between RGB and CMYK Color environments? What are PMS (Spot) colors?

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  What is the difference between RGB and CMYK Color environments? What are PMS (Spot) colors? “CMYK”, “RGB” Each of these acronyms refers to a method of building colors for different environments. RGB The one that you are perhaps most familiar with (or aware of) is RGB. I...
Orange arrow I would like to print a serial number, print date/time, or personalized information on discs - Each disc that is printed will have different information - How do I use SureThing merge fields?

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  I would like to print a serial number, print date/time, or personalized information on discs - Each disc that is printed will have different information - How do I use SureThing merge fields? With the Insert Field function of the SureThing CD Labeler software you can create serialized discs, autom...
Orange arrow How do I send my product in for repair? How much is it? Where do I send it?

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  Please contact technical support via phone, email or chat before sending your product in for repair. If they determine that the product needs repair, they will send you a Return Material Authorization (RMA) document which includes the RMA number, packing instructions and the shipping address of our...
Orange arrow My image is not printing centered on my discs

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  My image is not printing centered on my discs This may be due to: 1. Ink on the Print Tray. Clean any excess ink that has accumulated on the printer tray with rubbing alcohol and a paper towel. Ink can cause the disc to stick on the tray and NOT slide into the correct position for printing. This ...
Orange arrow The power light is flickering/flashing whenever I try to print or when the unit is first turned on. The printer will not print. (Bravo, Bravo II, Bravo XR, Signature)

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  The power light is flickering/flashing whenever I try to print or when the unit is first turned on. The printer will not print. (Bravo, Bravo II, Bravo XR, Signature) The blinking power light indicates that the unit has a cartridge problem. There could be several reasons for this: 1. Incorrect...
Orange arrow Error: Device driver software was not successfully installed -or- Your printer failed to install. (Windows XP - Any Printer)

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  Error: Device driver software was not successfully installed -or- Your printer failed to install. (Windows XP - Any Printer)1. Power on the printer using the power button. This forces the PC to re-recognize the device. (If starting at this step, simply connect USB and power to the printer.)2. Withi...
Orange arrow My Primera Printer is not printing - The printed file appears in the print queue and then disappears after a few moments. (PC Only)

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  My Primera Printer is not printing - The printed file appears in the print queue and then disappears after a few moments (PC Only). Only try the procedure below if you are getting the exact symptom described above. Otherwise consult the related articles at the bottom of this article. A. Install ...
Orange arrow The picture or graphic printed on my label is blurry, pixilated or jagged. (Also applies to images or graphics imported into SureThing or NiceLabel)

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  The picture or graphic printed on my label is blurry, pixilated or jagged. (Also applies to images or graphics imported into SureThing or NiceLabel) The picture or graphic probably does not have a high enough resolution (DPI). Even though a picture or graphic may look fine on the computer screen, ...
Orange arrow How do I find the Printer Driver Version of my Primera printer?

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  How do I find the printer driver version of my Primera printer? Finding the Printer Driver Version on a PC 1. Go the the Start Menu - Choose Printers and Faxes.2. Right Click on the Printer Driver - Choose Printing Preferences.3. Right Click on the Title as shown below - Choose About. 4. Lo...
Orange arrow How do I completely remove a Primera Print Driver? (Windows Vista/XP/7/8)

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  How do I completely remove a Primera print driver? (Windows XP/Vista/7/8) The steps in this article are only necessary for corrupt drivers or driver remnants that prevent the printer from reinstalling properly. Note that you must be the local administrator of your computer in order to remove or in...
Orange arrow How do I delete and reinstall the printer driver. (Windows XP - Any Printer)

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  How do I delete and reinstall the printer driver. (Windows XP - Any Printer)(For new, first time installations skip to step 7) 1. Close all applications.2. Power off the Printer using the power button or by unplugging the unit. 3. Browse to the Printers and Faxes window by clicking Start - Printer...
Orange arrow Can I refill my Primera Ink Cartridges?

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  Primera does NOT support the refilling of its ink cartridges. Refilling the ink cartridges can cause them to leak, thus clogging or even damaging the print head. Also, since refill ink is not formulated specifically for the printer or the Primera media, the print quality and water resistance will ...
Orange arrow My cartridge is defective. What can I do? (Bravo II, SE, SE-3, 4200, XR, Pro, Xi, XRP, LX800, LX810, LX400, LX500)

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  There are only three reasons for a defective cartridge: 1. Clogged nozzles. (Banding / poor quality)2. Mixing Colors (Colors are different from one cartridge to the next)3. Cartridge not recognized (Not able to print)1. Clogged nozzles can usually be fixed by the cleaning procedure explained below...
Orange arrow The ink in the color cartridge is mixing or the first few passes of printing are lighter than the rest. (Cleaning the Maintenance Station)

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  The ink in the color cartridge is mixing or the first few passes of printing are lighter than the rest. (Cleaning the Maintenance Station) Cleaning the maintenance station prevents the color ink cartridge from mixing or the first few printing passes from being lighter than the rest of the label...

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