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Category: Optivault-Retrospect
23 Articles
Orange arrow Error - multiple discs have been placed in the recorder or printer but they were not - Problems picking last disc from bin - It says it is empty but it is not - After the last disc is picked, a flash

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  For BravoPro Xi, 4100 or 4200 Series Only: 1. In PTPublisher, Go to the Tools Menu - Calibrate the Disc Publisher. (For Mac: Go to the PTPublisher Menu - Calibrate Robot)2. Find the "Other Calibrations" section at the bottom.3. If the error occurred after the disc was placed in the printer, click ...
Orange arrow How do I find the firmware version of my Primera product? (Mac or PC)

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  How do I find the firmware version of my Primera product?Finding the Firmware Version on a PC. 1. Go to the Start Menu - Choose Printers and Faxes.2. Right Click on the Printer Driver - Choose Printing Preferences.3. Click on Clean/Change Cartridges & Check Ink... as shown below - Choose Prope...
Orange arrow My Bravo (SE, II, XR, XRP, Pro, Xi-Series, 4100 series) is not picking discs or is dropping discs?

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  My Bravo (SE, II, XR, XRP, Pro, Xi-Series, 4100 Series) is not picking discs or is dropping discs? Where and How is it failing? First determine exactly where and how the robot is failing to pick. To do this, operate the unit with the cover open. You will need to trick the lid sensor into believin...
Orange arrow Error: Device driver software was not successfully installed -or- Your printer failed to install. (Windows XP - Any Printer)

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  Error: Device driver software was not successfully installed -or- Your printer failed to install. (Windows XP - Any Printer)1. Power on the printer using the power button. This forces the PC to re-recognize the device. (If starting at this step, simply connect USB and power to the printer.)2. Withi...
Orange arrow How do I completely remove a Primera Print Driver? (Windows Vista/XP/7/8)

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  How do I completely remove a Primera print driver? (Windows XP/Vista/7/8) The steps in this article are only necessary for corrupt drivers or driver remnants that prevent the printer from reinstalling properly. Note that you must be the local administrator of your computer in order to remove or in...
Orange arrow How do I find the Printer Driver Version of my Primera printer?

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  How do I find the printer driver version of my Primera printer? Finding the Printer Driver Version on a PC 1. Go the the Start Menu - Choose Printers and Faxes.2. Right Click on the Printer Driver - Choose Printing Preferences.3. Right Click on the Title as shown below - Choose About. 4. Lo...
Orange arrow Primera Europe Technical Support Contact Information

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  Primera Europe Technical Support Contact Information Primera Technology EuropeTechnical SupportMainzer Strasse 13165187 WiesbadenGermanyfon +49-(0)611-92777-0fax +49-(0)611-92777-50email: support@primera.eu www.primera.eu...
Orange arrow Do Primera Bravo Duplicators or LX Series Printers require any regular maintenance?

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  In most cases the Bravo Duplicators or LX Series Printers need no regular maintenance. However, there are a few things that can be done when they show signs of ink build up or label debris build up. 1. Encoder Strip. Periodically check the encoder belt/strip for ink build up. Clean the front an...
Orange arrow Execution is deferred message appears in Retrospect.

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  Execution is deferred message appears in Retrospect. This means that the red x on the top tool bar is depressed. Executions are deferred when the button looks like this. In this state Retrospect will stop all currently running executions. Scheduled executions will not run again until you press...
Orange arrow Media request box (Please insert the Backup Set member:) appears on top of the activity monitor during a job and you are sure the media asked for is in the OptiVault.

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  Media request box (Please insert the Backup Set member:) appears on top of the activity monitor during a job and you are sure the media asked for is in the OptiVault. If the media request dialog appears on top of the activity monitor during a job (see screen capture below) and you are sure the med...
Orange arrow The Technical Support Report Utility does not run or I receive the error message “The dynamic link library gdiplus.dll could not be found in the specified path”. (Windows 2000)

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  The Technical Support Report Utility does not run or I receive the error message “The dynamic link library gdiplus.dll could not be found in the specified path”. (Windows 2000) This problem occurs on many computers running Windows 2000 using certain video adapters. To solve this issue...
Orange arrow Tutorial: Retrospect - Performing a Backup

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  Tutorial: Retrospect - Performing a Backup Click here to view the tutorial. Tutorials are in Flash format. If when you open a tutorial, it does not start to play after it has been downloaded, you may need to download and install Flash Player. Click the logo to the left to download Macromedia Flas...
Orange arrow How do I perform the Calibrate Last Disc procedure required for Bravo II firmware version 1.25 or higher and Bravo XR or OptiVault firmware version 2.07 or higher?

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  How do I perform the Calibrate Last Disc procedure required for Bravo II firmware version 1.25 or higher and Bravo XR or OptiVault firmware version 2.07 or higher? The Calibrate Last Disc (PC) or Calibrate One Disc Offset (MAC) utility is found below. Simply download and run the PC utility to run...
Orange arrow Error received during printer driver installation - The software you are trying to install for this hardware: Printers has not passed Windows Logo testing to verify its compatibility with Windows XP.

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  Error received during printer driver installation - The software you are trying to install for this hardware: Printers has not passed Windows Logo testing to verify its compatibility with Windows XP. This is expected! You must click Continue Anyway to install the driver. Logo testing is a Microso...
Orange arrow Tutorial: Retrospect - Restoring a Backup

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  Tutorial: Retrospect - Restoring a Backup Click here to view the tutorial. Tutorials are in Flash format. If when you open a tutorial, it does not start to play after it has been downloaded, you may need to download and install Flash Player. Click the logo to the left to download Macromedia Flash...

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