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Category: PTPublisher for PC
79 Articles
Orange arrow How do I disable/enable Interactive Services Dialog Detection messages in Vista / 7 / 8 / 10 ?

13504 views
  How do I disable/enable Interactive Services Dialog Detection messages in Windows Vista/7/8/10? To disable/enable Interactive Services Dialog Detection messages in Windows Vista/7/8/10, click on the Start icon and search the word “services”. Click on Services when it comes up, and fi...
Orange arrow I receive the error when printing from PTPublisher 'No compatible devices found, would you like to print on plain paper?' (PTPublisher)

7242 views
  I receive the error when printing from PTPublisher 'No compatible devices found, would you like to print on plain paper?' (PTPublisher) There are three possible reasons this error occurs: 1. More than one version of SureThing is installed on the computer. Check to make sure only one version o...
Orange arrow Why does lowering burn speed produce fewer errors and better quality discs?

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  Why does lowering burn speed produce fewer errors and better quality discs? Below is an example of an actual test performed to show the advantage of lowering the burn speed. Test 1 - A fifty disc burn at 52x with 700 MB of data produced 3 errors out of fifty. (Average Time per disc 3:18)* ...
Orange arrow My image is not printing centered on my discs

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  My image is not printing centered on my discs This may be due to: 1. Ink on the Print Tray. Clean any excess ink that has accumulated on the printer tray with rubbing alcohol and a paper towel. Ink can cause the disc to stick on the tray and NOT slide into the correct position for printing. This ...
Orange arrow What specific rights are required in the Windows registry?

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  What specific rights are required in the Windows registry? Check permissions on two folders in the registry. To access the registry, go to Start – Run on Windows XP or click the Start (Windows logo) - All Programs - Accessories - Run on Windows Vista and Windows 7. Type in regedit and cl...
Orange arrow There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. --Error received when upgrading PTPublisher from a previous version.

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  There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. --Error received when upgrading PTPublisher from a previous version. This error may appear when attempting to upgrade from a previous version of PTPublisher. It does not apply ...
Orange arrow Software Error 114 - PTPublisher - Error appears in job log.

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  Software Error 114 - PTPublisher - Error appears in job log. When this error appears it means the disc was rejected because it is unreadable. An unreadable disc could be a bad blank disc, an already burned disc or it could mean that another program is attempting to spin up the blank disc. If a...
Orange arrow How do I completely remove and reinstall PTPublisher (PC)?

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  How do I completely remove and reinstall PTPublisher? Please use these instructions to completely remove the program. 1. Windows Vista/7/8/10 Go to Start - Control Panel - Uninstall a program. Find PTPublisher. Click Uninstall.Windows XP - Go to Start - Control Panel - Add/Remove Programs. Fi...
Orange arrow The Primera software program does not start or crashes immediately after starting. (Any product or software).

8960 views
  If the Primera software program does not start or crashes immediately after starting, delete the following folders if they exist: At this location: C:\Users\<current user>\AppData\Local <current user> = The username currently logged into the computer. Delete these folders (not al...
Orange arrow No Robot Found (Error message received after opening PTPublisher for PC)

37887 views
  No Robot Found (Error message received after opening PTPublisher for PC) This error indicates that the computer is not communicating with: A. the recorder (burning) drive(s) in the robot and/or B. the printer in the robot. To dermine which is causing the error check for extra drives in my co...
Orange arrow Discs are rejected with burn or recording engine errors. I receive software error 101 or burned discs are rejected down the center chute (PTPublisher).

16572 views
  Before troubleshooting a burning problem consider the following questions: When does the burn failure occur? The PTPublisher software can reject the disc as bad at any time during a burn. It is often important to determine when the reject occurs. If it occurs immediately at the beginning of a bu...
Orange arrow The picture or graphic printed on my label is blurry, pixilated or jagged. (Also applies to images or graphics imported into SureThing or NiceLabel)

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  The picture or graphic printed on my label is blurry, pixilated or jagged. (Also applies to images or graphics imported into SureThing or NiceLabel) The picture or graphic probably does not have a high enough resolution (DPI). Even though a picture or graphic may look fine on the computer screen, ...
Orange arrow Software Error 104 (Burn file is invalid) - PTPublisher - Error appears in job log

7864 views
  This error stops a job before it ever gets started. It means the burn file is invalid. This could mean several things. 1. The file name may not conform to the chosen file system. If the file name is a very long file name or one with special characters, it may not be a file that can be burned to...
Orange arrow PTPublisher only works when logged in as the administrator. What specific rights are required?

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  PTPublisher only works when logged in as the administrator. What specific rights are required? To install PTPublisher with the proper rights install it while logged into the user who will be running the program. You may also give specific rights using the procedures below: 1. Printer. The admi...
Orange arrow My Bravo is printing slow when printing from PTPublisher and/or SureThing. What can I do? (PC only)

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  My Bravo is printing slow when printing from PTPublisher and/or SureThing. What can I do? (PC only) 1. Check USB connection. Ensure that the USB cable is 6ft or less and plugged directly into the back of the PC. It should not be going through any hubs or extenders. Try a different USB p...

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