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Category: PrimoDVD
63 Articles
Orange arrow Can I span data over multiple discs so that I can use my duplicator as a back up device? (Windows Only)

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  Can I span data over multiple discs so that I can use my duplicator as a back up device? (Windows Only) It is NOT possible to span data over the multiple discs using the Primo DVD software. You can back up data but you will need to determine where to end one set of data and begin another on multip...
Orange arrow What is the difference between DVD+R and DVD-R?

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  What is the difference between DVD+R and DVD-R? The practical difference between +R and -R discs is that some +R discs play on players that -R disc don't play on and vice versa. The technical differences are numerous. The main difference is that DVD+R use ADIP format to write instead of Pre-pits...
Orange arrow Why can't I record a 2-hour video to DVD?

8307 views
  Why can't I record a 2-hour video to DVD? The most common reason that your video will not burn to a DVD is because it is too long. When videos are originally created there are many possible bit rates that may be selected by the author. These bit rates affect the size of the video as well as the qu...
Orange arrow What is the size capacity of my DVD, Dual Layer DVD or Blu-ray disc?

22953 views
  DVD and Blu-ray manufacturers state capacity in decimal form. However, most computers read capacity in binary. The following table translates stated decimal capacity into actual binary capacity. Single layer capacity Dual/Double layer capacity Stated Capacity (GB) PTPublisher Capa...
Orange arrow How do I send my product in for repair? How much is it? Where do I send it?

34282 views
  Please contact technical support via phone, email or chat before sending your product in for repair. If they determine that the product needs repair, they will send you a Return Material Authorization (RMA) document which includes the RMA number, packing instructions and the shipping address of our...
Orange arrow Why does lowering burn speed produce fewer errors and better quality discs?

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  Why does lowering burn speed produce fewer errors and better quality discs? Below is an example of an actual test performed to show the advantage of lowering the burn speed. Test 1 - A fifty disc burn at 52x with 700 MB of data produced 3 errors out of fifty. (Average Time per disc 3:18)* ...
Orange arrow Discs are rejected with burn or recording engine errors. I receive software error 101 or burned discs are rejected down the center chute (PTPublisher).

16889 views
  Before troubleshooting a burning problem consider the following questions: When does the burn failure occur? The PTPublisher software can reject the disc as bad at any time during a burn. It is often important to determine when the reject occurs. If it occurs immediately at the beginning of a bu...
Orange arrow What is a PRN file and how do I create one?

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  What is a PRN file and how do I create one? A .prn file is an already-rasterized graphic image. Windows would normally re-raster the image each time it is printed. A .prn file includes not only the bit-by-bit description of the image, but also print driver preference information such as type of in...
Orange arrow The picture or graphic printed on my label is blurry, pixilated or jagged. (Also applies to images or graphics imported into SureThing or NiceLabel)

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  The picture or graphic printed on my label is blurry, pixilated or jagged. (Also applies to images or graphics imported into SureThing or NiceLabel) The picture or graphic probably does not have a high enough resolution (DPI). Even though a picture or graphic may look fine on the computer screen, ...
Orange arrow Unable to Communicate with the Robot, please check all connections and try again? (Bravo, Bravo II or BravoPro Only)

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  Unable to Communicate with the Robot, please check all connections and try again? (Bravo, Bravo II or BravoPro Only) There are several things to check. 1. Local Admin Rights. You must have local administrative rights to the PC running the Bravo. You may be able to print only from SureThing with l...
Orange arrow How fast does my CD/DVD/BDR drive burn CDs, DVDs or Blu-ray?

17787 views
  Table I: Drive Speeds/Specs by Model: Brand Model CD/DVD/DVD-DL/BDRBurn Speed Accepted Media Types Pioneer DVR-104 8x / 2x / na / na CD/ DVD-R 4.7GB Pioneer DVR-105 16x / 4x / na / na CD/ ...
Orange arrow What region code does the burner in my duplicator burn in? How do I make a region free disc? What region does my burner play in? What are region codes?

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  What region code does the burner in my duplicator burn in? Region codes do not apply to recordable DVDs or DVD burners. A DVD that you make on a PC or a MAC with a DVD burner or in a home DVD video recorder will play in all regions. Region codes only apply to DVD players. The burner does not put t...
Orange arrow How do I completely remove and reinstall Primo DVD?

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  How do I completely remove and reinstall Primo DVD? Please use these instructions to completely remove the program.a. Go to Start - Control Panel - Add/Remove Programs. Find Primo DVD 2.0 or 2.1 and click Remove. b. Now delete the "Primo DVD" folder from C:\Program Files c. Also delete the "PrimoD...
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Orange arrow When recording a Data Project, what is the maximum filename length?

6668 views
  CD/DVD: Microsoft Joliet - Up to 106 characters in filename length CD/DVD: UDF - Up to 255 characters in filename length CD/DVD: UDF with Joliet Bridge - Up to 106 characters in filename length* A bridge allows for more versatility and a higher read percentage but it does reduce file name length...
Orange arrow Audio CDs created with the burner in the unit have static, crackling or popping in the background.

6351 views
  Audio CDs created with the burner in the unit have static, crackling or popping in the background. There are several reasons for this. Burn Speed. For CDs created via the audio CD job type in Primo(PC) or Discribe(MAC) we recommend burning at a speed no faster than 4x. This is due to the format o...

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