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63 Articles
Orange arrow Can I span data over multiple discs so that I can use my duplicator as a back up device? (Windows Only)

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  Can I span data over multiple discs so that I can use my duplicator as a back up device? (Windows Only) It is NOT possible to span data over the multiple discs using the Primo DVD software. You can back up data but you will need to determine where to end one set of data and begin another on multip...
Orange arrow What is the difference between DVD+R and DVD-R?

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  What is the difference between DVD+R and DVD-R? The practical difference between +R and -R discs is that some +R discs play on players that -R disc don't play on and vice versa. The technical differences are numerous. The main difference is that DVD+R use ADIP format to write instead of Pre-pits...
Orange arrow Why can't I record a 2-hour video to DVD?

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  Why can't I record a 2-hour video to DVD? The most common reason that your video will not burn to a DVD is because it is too long. When videos are originally created there are many possible bit rates that may be selected by the author. These bit rates affect the size of the video as well as the qu...
Orange arrow What is the size capacity of my DVD, Dual Layer DVD or Blu-ray disc?

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  DVD and Blu-ray manufacturers state capacity in decimal form. However, most computers read capacity in binary. The following table translates stated decimal capacity into actual binary capacity. Single layer capacity Dual/Double layer capacity Stated Capacity (GB) PTPublisher Capa...
Orange arrow How do I send my product in for repair? How much is it? Where do I send it?

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  Please contact technical support via phone, email or chat before sending your product in for repair. If they determine that the product needs repair, they will send you a Return Material Authorization (RMA) document which includes the RMA number, packing instructions and the shipping address of our...
Orange arrow Why does lowering burn speed produce fewer errors and better quality discs?

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  Why does lowering burn speed produce fewer errors and better quality discs? Below is an example of an actual test performed to show the advantage of lowering the burn speed. Test 1 - A fifty disc burn at 52x with 700 MB of data produced 3 errors out of fifty. (Average Time per disc 3:18)* ...
Orange arrow Discs are rejected with burn or recording engine errors. I receive software error 101 or burned discs are rejected down the center chute (PTPublisher).

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  Before troubleshooting a burning problem consider the following questions: When does the burn failure occur? The PTPublisher software can reject the disc as bad at any time during a burn. It is often important to determine when the reject occurs. If it occurs immediately at the beginning of a bu...
Orange arrow The picture or graphic printed on my label is blurry, pixilated or jagged. (Also applies to images or graphics imported into SureThing or NiceLabel)

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  The picture or graphic printed on my label is blurry, pixilated or jagged. (Also applies to images or graphics imported into SureThing or NiceLabel) The picture or graphic probably does not have a high enough resolution (DPI). Even though a picture or graphic may look fine on the computer screen, ...
Orange arrow What is a PRN file and how do I create one?

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  What is a PRN file and how do I create one? A .prn file is an already-rasterized graphic image. Windows would normally re-raster the image each time it is printed. A .prn file includes not only the bit-by-bit description of the image, but also print driver preference information such as type of in...
Orange arrow Unable to Communicate with the Robot, please check all connections and try again? (Bravo, Bravo II or BravoPro Only)

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  Unable to Communicate with the Robot, please check all connections and try again? (Bravo, Bravo II or BravoPro Only) There are several things to check. 1. Local Admin Rights. You must have local administrative rights to the PC running the Bravo. You may be able to print only from SureThing with l...
Orange arrow How fast does my CD/DVD/BDR drive burn CDs, DVDs or Blu-ray?

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  Table I: Drive Speeds/Specs by Model: Brand Model CD/DVD/DVD-DL/BDRBurn Speed Accepted Media Types Pioneer DVR-104 8x / 2x / na / na CD/ DVD-R 4.7GB Pioneer DVR-105 16x / 4x / na / na CD/ ...
Orange arrow Primera Europe Technical Support Contact Information

10790 views
  Primera Europe Technical Support Contact Information Primera Technology EuropeTechnical SupportMainzer Strasse 13165187 WiesbadenGermanyfon +49-(0)611-92777-0fax +49-(0)611-92777-50email: support@primera.eu www.primera.eu...
Orange arrow How do I copy/create DVDs in Primo DVD?

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  How do I copy/create DVDs in Primo DVD? The Primo DVD software was not meant for authoring DVDs. You must use another software to burn a master DVD first. Make sure that disc plays and the menus work on all systems. Now do one of the following three Job Types listed below. Note: This is a brief o...
Orange arrow What is the best way to copy/create a DVD?

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  What is the best way to copy/create a DVD? 1. Create DVD folders from your authoring program directly to your Hard Drive. 2. Using the recommended methods explained below, burn those folders directly to your DVD using Primo DVD, Discribe(Mac) or PTPublisher. This will give you the lowest possible...
Orange arrow What type of CD and DVD discs / media does Primera recommend?

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  What type of CD and DVD discs / media does Primera recommend? For best performance, we recommend our Tuffcoat media. This media has the best combination of printable and burnable surface available for our products. You can purchase it at our webstore www.primerastore.com. The recorder drives an...

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